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TedB71's profile

Tutor

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7 Messages

Sat, Jun 18, 2016 10:09 PM

Unable to get California Lifeline forms from ATT

This post is about California Lifeline Landline service.

 

I am an ATT customer for 50 years, I'm 70 years old and want to keep my landline in case of medical emergency. I qualify for the landline program so I made my first call to obtain landline lifeline service to ATT on April 2, 2016. I was assured by the representative that an application for California lifeline service would be sent. Today is June 18th 2016 and after 8-10 additional calls during this 10 week time period to ATT and asking over and over for an application and being told that an application would be sent, nothing has arrived. The only thing I get from ATT is a bill for regular sevice and the amounts I now am being charged are difficult to make.

 

So I need help with getting my request to someone at ATT that will follow through on getting me the application I need. Hopefully someone from ATT will respond.

ACE - Sage

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90.6K Messages

5 y ago

I know ATT does not provide lifeline cellular in California at all.

I don't know if they provide landline in your zip code.  Check the link below.

https://www.californialifeline.com/en/provider_search

 

 

jt212s

Professor

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1.1K Messages

5 y ago

I've been trying to do reserach on this for you over the past bit, or find some contact info for you besides the main 800-288-2020 contact number, but everything keeps bringing me back to that number. AT&T indeed does offer lifeline for landline services in California, but I have yet to find better info for them.

 

I did find a link on AT&T's Lifeline page (http://www.att.com/gen/general?pid=10278) that directed me to visit the California Lifeline page (https://californialifeline.com/en/login), where I found a paragraph that states "If you do not have an application form, but have called your home or cell phone company to begin the application process, please Contact Us." and the contact page provides a phone number of 877-858-7463 (M-F 7am-7pm Pacific) for the Lifeline Administrator.

 

Maybe give that a try and see if they have any info or can help you work with AT&T to get the ball rolling correctly.

 

Hope this helps!

Tutor

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7 Messages

5 y ago

Hi Thanks for your reply, but ATT does provide "landline lifeline service" in California. My post is about landline not wireless. The ATT "community" has no category for "landline" on the site. Had to post it somewhere!

Tutor

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7 Messages

5 y ago

Hi Thanks for your reply but I have done all this 8 times over using the same references you are providing. I appreciate the help but you see the problem is not me it's that the ATT representatives never send me the application. That's what the post is all about.

ACE - Sage

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90.6K Messages

5 y ago

Th one link gives me 404 not found?

 

Tutor

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7 Messages

5 y ago

You are mistaken in California the application process starts with ATT!

pgrey

ACE - Master

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3.5K Messages

5 y ago

I think it's because you need to contact someone else, they don't list CA:

http://www.wireless.att.com/learn/articles-resources/community-support/lifeline-link-up.jsp

 

It would appear you can apply here: https://www.californialifeline.com/en

I HAVE NOT verified this site though, probably best to make sure through whatever your states' main website is, to make sure this page is valid.

I'd start here, at the public utilities comission: http://www.cpuc.ca.gov/

Edit: It looks valid, I'd still verify secondarily, if you can, but this is on the PUC site: http://www.cpuc.ca.gov/lifeline/

 

Tutor

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7 Messages

5 y ago

Thanks for your reply but you are not reading the original post. This is about ATT landline lifeline service in California. NOT WIRELESS LIFELINE!

 

Here is the official text for applying to Lifeline in California from Californialifeline.com the governing authority for California!

 

To apply for California LifeLine you must call your home or cell phone company and state you qualify for the program via Program-Based OR Income-Based. Once you inform the home or cell phone company that you qualify, they will begin the application process for you. Within a week, you will be mailed an application form with an Enrollment Code and/or a Personal Identification Number (PIN) in a PINK envelope. In order to receive the California LifeLine benefits, you must complete the form, sign it, and send it to the California LifeLine Administrator along with any required documents by the due date.

 

Again my problem stems from ATT not sending me the application forms for over 10 weeks despite repeated requests!

jt212s

Professor

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1.1K Messages

5 y ago

Hi @TedB71, you definitely are right about the process being started through AT&T. I provided that extra number since the California Lifeline website had mentioned calling it if you had started the process with your carrier but don't have an application. I'll keep looking for information on a better contact option for you.

pgrey

ACE - Master

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3.5K Messages

5 y ago

@TedB71 Got it, I pointed to this website, because it covers BOTH landline and wireless.

I'm looking at the process page here, which is linked to, from the Californialifeline.com website.

 

Do you currently have AT&T for your landline?  If so, then I would use the number that @jt212s mentioned, the same one on Public Utilities Comission website, for help.  This seems like (hopefully) an avenue for those having trouble getting a form.

Were they able to provide any info, on how to motivate your landline carrier (AT&T?) to provide you with the requisite form?

 

Please keep in mind, I'm just a consumer, like you (and @jt212s) trying to help wade through what is obviously a bit of a circular system, hoping to help you catch something that might have been missed, on round one.

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