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Wednesday, May 22nd, 2019 8:28 PM

Two Insurance Claims in Two Months

So I am somewhat reckless and will be filing  another insurance claim one month after a previous claim (for losing my phone the second time). I have used all the conventional methods to try and locate it (find my iPhone, Google Maps, Facebook, Calling, etc.) and no luck. Back in April I filed a claim for a lost phone and received a new one from Asurion and have not yet paid that deductible since it will appear in my June bill. My question is should I wait until that deductible is paid before I file a new claim or does this not matter. I know having 2 claims for the same thing back to back is not a good look, but any advice would be awesome.

Community Support


231.2K Messages

5 years ago

Hello @twixx88,


We can definitely answer that question for you. If your cell phone was protected with our Multi-Device Protection Pack, you are allowed a maximum of six shared claims within any consecutive 12 months and with a maximum device value of $1,500 per occurrence. If the device was covered under our Mobile Protection Pack you are allowed two claims within any consecutive 12-months with a maximum device value of $1,500 per occurrence. Your new replacement device also carries a one year warranty period. We recommend that you Contact Asurion online or call 888-562-8662 to file a claim now.


Sean, AT&T Community Specialist

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