Trying to sign-up for service and port in 4 lines. Orders keep getting cancelled.
I am trying to sign up for wireless service and port in 4 lines.
My orders keep getting cancelled.
I completed an order last night for 4 new lines: 2 BYOD, and 2 with devices. Checked order status this morning. "We had to cancel some or all of your order."
I called in. No one could tell me a (Edited per community guidelines) cause of the cancellation. I was advised to try again. (I want to order online so I can get the BYOD $250 gift card promo).
I tried again tonight. I checked the order status an hour later. "We had to cancel some or all of your order."
I tried one more time. This time I just tried to place the order for one line (BYOD) instead of 4. I checked the order status immediately after receiving the order confirmation email. "We had to cancel some or all of your order."
What is going on?
Why can't any customer service reps tell me why the orders are being cancelled?