Trying to port out a number in my account

Thank you @moruobai . I appreciate your step-by-step process. Absolutely amazing and the operator for the company I was porting over to asked for the information as well. So again, thank you and your right, porting over definitely should not have been this hard. Cheers to you mate! Shout out to you from The Bronx, NYC, USA

I should let everyone know that they either updated the process or something that the support team isnt aware of yet. If you go to your MyATT account profile (https://www.att.com/acctmgmt/profile/peoplePermissions)

> People and Permissions > Wireless... At the bottom, there is a "transfer your number" section and you can generate the port out pin right there! I was so amazed that it was that easy and the support rep I had (Steve B) knew just how to get me there. I hope this helps everyone and sorry to those who had to go the long way! 

Edit: I created a forum account just to tell you this! 

I don't know...that seems like a lot longer way than dialing *7678.

MicCheck, 

Since you have to log into your account anyway to grab your account number for the transfer, why not make two clicks and copy/paste the PIN too? Doesn't make sense to me to dial anything if you have to log into your account anyway. 

For me, dialing *7678 doesn't work. I get a message saying that my account is ineligible for text messages. Also I don't have the 'People and Payments' option in my Accounts page. It's almost like AT&T wants to make the process of leaving their service impossibly hard. This is exactly the sort of scummy, snake-like service support that will disillusion people from the company. 

Do you have AT&T Prepaid? If so, a transfer PIN isn't necessary.

Actually it isn't that it is "not necessary" for prepaid customers - when I tried to port out of AT&T and into Google Fi, they still ask for a number transfer pin. It took me 5 separate calls to customer support, not to mention a lot of waiting, to finally get the information I was looking for: that the pin you need to enter as a prepaid customer is 0000.

Hope this helps others... dial *port on your AT&T phone and you can request a transfer pin. That should avoid needing to call an AT&T representative and get you what you need to transfer the line.

*port doesn't work for me. It gave me some error phone can't receive text messages. I'm Prepaid so that might be the problem. A couple of calls into 611 they finally gave me a port out pin. Even with that, the new company can't port the number out. I get the "We received a transfer request..." reply with a code text to confirm. I reply with the code. ATT replies back to try again. New provider tries again and I get the same text like a loop. I called the Fraud department, the messages just routes me back to 611. Why is this so painful?

Hello @jeffreyw1, we are here to help you with porting your number.

Thank you for reaching out. For assistance in transferring your number over, please call our Port Activation Center at 888.898.7685. PAC handles all number transfers. They're available seven days a week from 7am to 1am Eastern.

Let us know if you have any questions!

Mellira, AT&T Community Specialist