Trying to get call logs from 4 months ago
I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be sent out. Never got it. Second time I went to 3 different AT&T stores they referred me to calling AT&T while I was in store and they gave me directions to look it up online. When I logged into my account online the CALL LOGS only go back 2 billing cycles. Third time I called them they said they would send it out again but I would be charged $5 again. This time I got it but it was only the COPY of my BILLS from from November to January but no CALL LOGS. Also another time I chatted online with a representative and they told me they could email it to me within 40mins. Guess what? Never got that email. Also I have asked if I could get it emailed each time I talked with them but they say no, probably so they could get extra money out of me. So how can I get my CALL LOG for one of the lines on my account for the month of December 2021? I need it ASAP!