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Tutor

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4 Messages

Wed, Jun 28, 2017 9:46 PM

Truth or lies? 2 reps, 2 answers....

So I get on chat to finally upgrade to a smartphone from old Nationwide plan. I spent 45 mins btwn 2 reps & can't figure out if there is any truth to either claim.

 

Andrew (Rep 1)

Rep 1= Andrew, offers me 3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax. I ask if this is the best deal for me since I've been loyal customer forever.

 

John (Rep 2)

He passes me off to rep 2 = "John" in the "Redemption team" ironically. (They don't want me to leave them for a competent company) Perhaps he can get you a better deal.  John says that Andrew's offer is not valid because I am not eligible for BYOP until October 2017. But... I can buy iphone from AT&T w/AT&T Next plan and get a better deal... No thank you. I have an iphone...

 

What I asked: if they could do better than Andrew's offer:  3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax.

 

What I got: aggravation, lies and no solution

Was I lied to by Andrew? Or was John lying and attempting to bully me into buying an iphone from AT&T?

If I had taken Andrew's original deal, would I have been screwed?

 

"Redemption team"... That's a laugh... At& t are nothing but liars. Thanks for the confirmation. I'll be going elsewhere.

sandblaster

ACE - Expert

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58.7K Messages

5年前

First off, you are not going to get any special deals on your plan. The price quoted for the 3GB plan is the standard price. They might offer you bonus data but they can't change the plan price. You will pay whatever is published on the website minus any discounts you are qualified for. I have no idea what they are trying to tell you regarding BYOP. You can use any phone you want as long as it is compatible on ATT's network. It does not matter where or who you bought it from. There is no such thing as not eligible for BYOP. If you want to buy a new phone from ATT, it will cost you full retail price whether you pay for it up front or in monthly installments (Next plan). Lastly, you can probably keep your Nationwide plan if you want but you will have to add a data plan. It will probably cost less to switch to a new plan.

sandblaster

ACE - Expert

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58.7K Messages

5年前

One note to add, if you are still on a 2 year contract from the last phone you bought, the price you pay for any new plan will be $20 higher until your contract expires. That might have been what rep 2 meant by not being eligible for BYOP. If still under contract, your line fee on any of the current plans is $40. That line fee drops to $20 when your contract ends. This is for current plans. If you keep your Nationwide plan, the only increase would be for adding a data plan, probably $30.

Tutor

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4 Messages

5年前

Not on a 2 year contract.

Been eligible for upgrade for 10 years.

Had old, old phone until it died. No texts, just talk on Nationwide plan 300.

 

 

Are you saying that keeping my Nationwide 300 Plan with a smartphone would work?

Wouldn't I have to pay through the nose for unlimited text and a few GBs of data?

 

 

Tutor

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4 Messages

5年前

Thanks for this -
"I have no idea what they are trying to tell you regarding BYOP. You can use any phone you want as long as it is compatible on ATT's network. It does not matter where or who you bought it from. There is no such thing as not eligible for BYOP. If you want to buy a new phone from ATT, it will cost you full retail price whether you pay for it up front or in monthly installments (Next plan). Lastly, you can probably keep your Nationwide plan if you want but you will have to add a data plan. It will probably cost less to switch to a new plan.
 
Am always amazed that AT&T customer service is so incredibly unreliable and full of crap. That is why I prefer to communicate via chat so I have records of conversation.

sandblaster

ACE - Expert

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58.7K Messages

5年前

You don't have a text plan either? Then yes, adding a text and data plan would not be cheap. I'm not sure what options you have but I'm guessing there is only one text plan, $20 for unlimited texts and two data plans, $20 for 300mb or $30 for 3GB. At least, that's what the options were on my minute plan when the minute plans were discontinued.

Tutor

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4 Messages

5年前

So  --- I should be able to:

1.) get daughter's iphone 6s or p/u iphone at apple store & pay for it all upfront 

2.) Change plan to Mobile Advantage 3GB

3.) and get activated??

 

Correct?

ACE - Sage

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98.5K Messages

5年前

Just so you have something in writing. The plan: https://www.att.com/shop/wireless/data-plans.html

$20 line and 3 gigs is $40.  With tax about $65 a month.  

If you have your own phone, have you considered Gophone?   You lose a few features, but 6 gigs is $45.  

 

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