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New Member

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1 Message

Thu, Feb 13, 2020 9:32 PM

Trouble Signing Up for online account

I'm trying to create an ID so I can get paperless billing, but every time it asks for my phone number or account number it doesn't recognize them. Help please

Responses

lizdance40

ACE - Sage

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71.6K Messages

2 months ago

Are you a prepaid customer? If so, you Do not sign up for an online account. You already have one at the paygonline website.

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Brand User
ATTHelp

Administrator

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111.6K Messages

2 months ago

Hey there @ComptonJewelers!

 

We want to look into helping you set up paperless billing. We just need a little more information about your experience.

  • Are you already an AT&T customer?
    • If so, make sure you're carefully entering your information.

Make sure to clear your browser's history or use another browser altogether.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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mobilemax

Employee

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796 Messages

2 months ago

Hello,

Look close, in that it asks for account number OR phone number and then billing zip code when creating online account. You can call to get help, or even easier, visit a local corporate AT&T store to easily reset or setup online login.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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