Transferring Grandfathered Data Plan to New Device
I did not know about the grandfathered Unlimited Data Plan to new device until I talked to my friends a few days ago.
Then I relalized that I used to have Unlimited Data Plan when I first signed up with AT&T. But when I upgraded to the new phone, they did not tell me about the grandfathered Unlimited Data Plan, and put me on a $15 for 200 MB a month.
I called their ATT customer service to ask for it back, but they said it has been too long to give it back to me.
They told me it is my responsibility to know about the feature. It is not their job to tell me about it.
How did I know about this feature, when ATT represetative always tells me that ATT never gives out unlimited plan to any one, and changed my grandfathered Unlimited Data Plan without letting me know that I had that feature at that time.
Did they advertise the grandfathered Unlimited Data Plan anywhere on ATT website ?
I called ATT and they said I passed the 60 days timeframe for them to give me back the the grandfathered Unlimited Data Plan feature. And sorry that nothing that they can do for me.
I am really upset with ATT and thinking about switching to another company when my contract is over.
Any advise ?