Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

swernox

Teacher

 • 

3 Messages

Tue, Jan 9, 2018 4:06 PM

Transferring exisitng SIM to new phone

I am a current AT&T wireless customer with an iPhone 5.  I plan to buy an unlocked iPhone 7 Plus from Apple.  If I don't plan to make any change to my existing plan, do I simply transfer the SIM card from the old phone to the new one?  Or are there additional steps I need to take to activate the new phone (or activation fee)?  Thank you.

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

35.5K Messages

2 years ago

Yes, that is all you need to do, move the SIM card. There are no additional fees. However, it is possible you have an old SIM card that does not support advanced calling services such as WiFi calling. The iPhone 7 will let you know that when you put the SIM card in. If it does and you want those advanced services, you will need a new SIM card which you can get at any ATT corporate store for $5.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

5 months ago

What do you do if you are trying to do this and you get a message saying it’s not supported under the activation policy that is currently assigned by the activation server? I’m paying on the phone still that I’m switching from that’s fine I don’t plan to stop payments on it but I want to switch that sim to an iPhone X. The one I’m paying on is damaged and I would rather used my unlocked iPhone X 

sandblaster

ACE - Expert

 • 

35.5K Messages

5 months ago

@Jbrenaman21 That message means your phone is locked. Sorry to say but your “unlocked iPhone X” is not unlocked. If you are getting that message with an ATT SIM card, that means the phone is locked to some other carrier.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…