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Th3Ent1ty's profile



1 Message

Thu, May 31, 2018 3:54 PM

Transfer Upgrade Eligibility

I am looking to do a Tranfer Upgrade Eligibilty (!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the upgrade is done at the same exact time.  No where in the knowledge base article does it state that and they refuse to send me their "policy" which states that.  Anyone have more information on this?


Community Support


195.8K Messages


Hello @Th3Ent1ty,

I will be more than happy to guide you to the correct path to do a Transfer Upgrade Eligibility! I recommend visiting one of our Corporate store locations and as long as they have the phone in stock and both lines are eligible, they can do it for you.  I recommend using our Store Locator Tool to find the closest location to you!

Have a wonderful day!

Katie, AT&T Community Specialist

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