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lmgriffith17's profile

New Member

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2 Messages

Monday, January 23rd, 2023 4:42 PM

Transfer Small Business Account to Personal

My current AT&T phone number is under a small business plan. I want to get my own personal plan and take the number with me. How do I get my small business phone number transferred to a personal plan? I have had a lot of trouble getting help with this in the past. No one ever answers the small business phone line or knows the process and I have heard different things from different times that I have called at&t customer service. I am also an authorized user on the account. I wish I could just email at&t about this, but of course they don't have an email help line. 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

The business account owner needs to initiate a transfer of billing responsibility of your line to you. Since you are an authorized user, you can probably do that yourself. When you accept the transfer, you will setup your own account and plan. 

https://att.com/tobr

New Member

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2 Messages

1 year ago

@sandblaster Do you know if this works for small business accounts too? Also, are they able to transfer only one line or would they be transferring the entire plan? 

ACE - Expert

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64.7K Messages

1 year ago

Yes, you can transfer a single line. I believe the process works for small business accounts too but not totally sure.

Community Support

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231.4K Messages

1 year ago

We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
 

Charlene
AT&T Business Social Media

Community Support

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231.4K Messages

1 year ago

Hi @lmgriffith17,
We’ve sent you a Direct Message to follow up on your request. Please check your Direct Message Inbox. You should see a chat icon next to the bell icon in the upper right corner of the forums. We’ll be standing by for your response.

Charlene
AT&T Business Social Media

1 Message

4 months ago

I have had a small business plan since 2003 and my number is the only one left on the account.  I allowed my employees to transfer their numbers out.   I closed the business a number of years ago and would like to move the mobile number to a personal account now.  I am unable to get anyone at AT&T customer service or a store willing or able to help me with this endeavor.  

(edited)

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