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New Member


2 Messages

Thursday, December 9th, 2021 12:37 AM


Transfer PIN number

I am unable to talk to a person to get help for getting a Transfer PIN number. I can’t remember my PIN number and they keep asking for it. I transferred to another carrier today and came home to get my number and then get my old phone number on my new phone. Does anyone have any idea where I should go from here?  Thank you!

Accepted Solution

Official Solution

Community Support


225.5K Messages

2 years ago

Hey there @mariluh64, we'd be glad to provide all available options you have for receiving a transfer PIN number. 


You can easily dial *PORT on your device and follow the prompts to get your Number Transfer PIN sent to you via text You'll need your wireless passcode to complete your request.

With the myAT&T app

  1. Sign in using your AT&T wireless device.
  2. Go to your profile and select People & Permissions.
  3. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

Online with myAT&T

  1. Go to your myAT&T profile.
  2. Choose People & Permissions.
  3. Select Wireless.
  4. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

We hope this information helps and feel free to provide any feedback! Thanks for reaching out to the AT&T Community.


Lynn, AT&T Community Specialist

New Member


6 Messages

2 years ago

Hello. I know my PIN number I paid off my phone ATT cancelled my account for some reason. I cannot get a security code. The site says my information is wrong. Please help me unlock my phone. What do I have to do?

ACE - Expert


13.7K Messages

2 years ago

@maryloustant There's no reason to post multiple places. 

The original question has been answered, so this thread can be closed.

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