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Contributor

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1 Message

Sat, Jun 24, 2017 12:43 AM

Transfer Installment Payment To Another Line?

Am I able to transfer the installment payments of a device from one line to another on the same account?

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Gary L

ACE - Expert

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15.8K Messages

3 years ago

@Nhanngo89 No.

 

You can physically move the phone to the other line, but not the payments.

 

 

 

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Accepted Solution

Official Solution

Tutor

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1 Message

3 years ago

If one line is eligible for upgrade, this is possible.

 

https://www.att.com/support/article/wireless/KM1129119/

 

Transfer upgrade eligibility
 
Requirements for transferring upgrade eligibility
 
If a line on the account is eligible to upgrade, you may be able to transfer that upgrade to another line on the account. To transfer upgrade eligibility:
  • Contact us or go to an AT&T store to get started.
  • Only the account owner, Retail Authorized User, or authenticated caller can transfer an upgrade.
  • The transferring and receiving lines must be the same type of device like a phone for phone, tablet for tablet.
Swap installment plan or contract terms
When you transfer upgrade eligibility to another line, the transferring line assumes the installment plan or contract terms remaining on the receiving line.

For example, a mother is eligible for an upgrade but the daughter needs a new phone. Her daughter has six months remaining on an AT&T Next® installment plan.
  • The mother transfers her eligibility to her daughter’s line. She then acquires the remaining six months of the smartphone installment plan on her line.
  • The daughter can now upgrade to a new smartphone on a new AT&T Next or AT&T Next Every YearSM installment plan.
Transfer upgrade eligibility with an AT&T Next smartphone
If the transferring line that is eligible to upgrade has any AT&T Next smartphone installment plan payments, they’ll need to trade in a smartphone of the same make and model. The smartphone must be fully functional, and in good physical condition. Learn more about trade-in requirements.

(edited)

Contributor

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2 Messages

3 years ago

Why is it not possible to associate a NEXT contract with a different number on the same account? This seems like a very easy thing to do to associate the contract with the other phone number.

sandblaster

ACE - Expert

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44.2K Messages

3 years ago

@shanem412 Perhaps it is easy to do but that is not the point. ATT simply does not allow it. One reason is BOGO offers. If you could move the Next plan to another line, customers would open new lines to get free phones, then move the Next plan and cancel that new line.

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Contributor

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2 Messages

3 years ago

That makes sense, thank you for the feedback. 

Tutor

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5 Messages

2 years ago

That is exactly what happened to me and then account holder was allowed to release my number with exchanged installment plan to a new account with me as account holder.  I never agreed to it but they did it.

Contributor

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2 Messages

a year ago

I had a similar incident happened to me. I think any installment plans for a device should follow the device.

Constructive

Employee

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15.8K Messages

a year ago

@PanicJames  so if you sold your phone online to a stranger your saying that stranger should be responsible for your next plan? because if it were this way people would be racking up some cash nonstop

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Contributor

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3 Messages

a year ago

Selling your phone and having buyer take over payments isn’t realistic.  Installment plan should transfer with in same account!  I removed my daughters line (she took her paid for phone and went under her Fathers account).  I used her upgrade (before removing her line) and when her line was removed 2 months later I receive a $663 phone bill!  Bill shows full payment of upgrade due and also shows 2 of 30 Payments due!! 

Brand User
ATTHelp

Community Support

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140.3K Messages

a year ago

Greetings @Moo109,

 

We hate to hear that you're dealing with this billing issue. However, we'd like to recommend you reaching out to our Chat support, feel free to click on the link provided to get assistance.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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New Member

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1 Message

4 months ago

ok I had a damaged phone on one line and had insurance on device.  Was leaving for work the following day and was not going to be able to receive new device in time and also that the insurance company did not have a replacement for the device so they were going to send a check.  I had a line on my account that was eligible for an upgrade and wasn't being used by anyone at the time so I asked could I upgrade this number and use it for my number but also that I wanted to drop that line once my check came in and paid off the existing installment on the insurance phone number that was the reason for coming in and I was told sure why not.  so thats exactly what we did and now today I am told I can't transfer the installment of the line that I wanted dropped to the number I use.  I feel like this is ATT fault for doing this because of the sales rep that informed me of my options otherwise I would've never done it 

sandblaster

ACE - Expert

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44.2K Messages

4 months ago

so I asked could I upgrade this number and use it for my number but also that I wanted to drop that line once my check came in and paid off the existing installment on the insurance phone number that was the reason for coming in and I was told sure why not.

@Wrejr35 Nothing in your post says you asked if you could move the installment. You only said you wanted to “drop the line”, which is perfectly acceptable. So drop the line and use your insurance check to pay off the new phone and keep paying the installment on the old phone.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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