Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

1 Message

Sat, Jun 24, 2017 12:43 AM

Transfer Installment Payment To Another Line?

Am I able to transfer the installment payments of a device from one line to another on the same account?

Responses

Accepted Solution

Official Solution

Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago

@Nhanngo89 No.

 

You can physically move the phone to the other line, but not the payments.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Tutor

 • 

1 Message

2 years ago

If one line is eligible for upgrade, this is possible.

 

https://www.att.com/esupport/article.html#!/wireless/KM1129119

 

Transfer upgrade eligibility
 
Requirements for transferring upgrade eligibility
 
If a line on the account is eligible to upgrade, you may be able to transfer that upgrade to another line on the account. To transfer upgrade eligibility:
  • Contact us or go to an AT&T store to get started.
  • Only the account owner, Retail Authorized User, or authenticated caller can transfer an upgrade.
  • The transferring and receiving lines must be the same type of device like a phone for phone, tablet for tablet.
Swap installment plan or contract terms
When you transfer upgrade eligibility to another line, the transferring line assumes the installment plan or contract terms remaining on the receiving line.

For example, a mother is eligible for an upgrade but the daughter needs a new phone. Her daughter has six months remaining on an AT&T Next® installment plan.
  • The mother transfers her eligibility to her daughter’s line. She then acquires the remaining six months of the smartphone installment plan on her line.
  • The daughter can now upgrade to a new smartphone on a new AT&T Next or AT&T Next Every YearSM installment plan.
Transfer upgrade eligibility with an AT&T Next smartphone
If the transferring line that is eligible to upgrade has any AT&T Next smartphone installment plan payments, they’ll need to trade in a smartphone of the same make and model. The smartphone must be fully functional, and in good physical condition. Learn more about trade-in requirements.

Contributor

 • 

2 Messages

2 years ago

Why is it not possible to associate a NEXT contract with a different number on the same account? This seems like a very easy thing to do to associate the contract with the other phone number.

sandblaster

ACE - Expert

 • 

34.5K Messages

2 years ago

@shanem412 Perhaps it is easy to do but that is not the point. ATT simply does not allow it. One reason is BOGO offers. If you could move the Next plan to another line, customers would open new lines to get free phones, then move the Next plan and cancel that new line.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

2 years ago

That makes sense, thank you for the feedback. 

Tutor

 • 

5 Messages

a year ago

That is exactly what happened to me and then account holder was allowed to release my number with exchanged installment plan to a new account with me as account holder.  I never agreed to it but they did it.

Contributor

 • 

2 Messages

3 months ago

I had a similar incident happened to me. I think any installment plans for a device should follow the device.

Constructive

Employee

 • 

6.3K Messages

3 months ago

@PanicJames  so if you sold your phone online to a stranger your saying that stranger should be responsible for your next plan? because if it were this way people would be racking up some cash nonstop

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

3 months ago

Selling your phone and having buyer take over payments isn’t realistic.  Installment plan should transfer with in same account!  I removed my daughters line (she took her paid for phone and went under her Fathers account).  I used her upgrade (before removing her line) and when her line was removed 2 months later I receive a $663 phone bill!  Bill shows full payment of upgrade due and also shows 2 of 30 Payments due!! 

Brand User
ATTHelp

Administrator

 • 

108.7K Messages

3 months ago

Greetings @Moo109,

 

We hate to hear that you're dealing with this billing issue. However, we'd like to recommend you reaching out to our Chat support, feel free to click on the link provided to get assistance.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.