Transfer Billing Responsibility Problem
My employer put in a request to transfer billing responsibility of my phone line to me. When I click the link to accept, I can either create a new account or use an existing account.
When I try to create an account, it goes through all the steps successfully until the last one when it supposedly checks my credit. My credit scores are all around 750, so this shouldn't be an issue. However, the result is, "We're sorry. Based on your credit check, we can't complete your transfer request. Please close your session now. (TBWLSB-118)".
Then my cousin let me try using his well established AT&T wireless account to accept billing responsibility, but when we log into his account as part of the process, it tells us, "You can't move your line from a new account number to an old account number."
This is maddening and I'm not sure what to do now.