TRANFERING OLD IPHONE TO NEW.

Hello lorijean35, we're here to help transfer your data to your new iPhone.

This would depend on how much data is being transferred. 3 hours is a long time for data transfer. The best transfer option for iPhone is Apple QuickStart. Before you start to transfer your info, make sure:

• You have a Wi-Fi connection.
• Your device is charged.

First, confirm you have the latest iOS software version on both of your devices. To make sure:

1. Go to Settings, then tap General.
2. Tap Software Update.
3. If you see Download and Install, download the latest version.

Let us know if this helps.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist

I would say that is not normal but if you have a lot of data to transfer, maybe not. What transfer process are you using? I wouldn’t interrupt it.