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Fri, Oct 23, 2020 6:37 PM

Trade-In Offer - Sending Phone in

I took advantage(hoping I am no being taken advantage) of the upgrade/trade-in offer, to get an $800 credit.

I was first told that the Store I picked the phone up would have the information for me to send my old phone in.  They told me that I would get an e-mail in 2-3 days.  Never got one.

Contacted AT&T today and they sent me a "Return" Label, well actually 5 labels.  With everything phrased  in the e-mail as if I wanted to return the phone I just activated..not my OLD phone I am trading in.

My concern is that somehow if that they think I am returning the phone that they will deactivate the new phone..and not give me the credit.  

Is this the correct process or is something missing?



Brand User

Community Support


140.6K Messages

a month ago

Hello @CaliforniaUser,


We can definitely provide you with some more information about the trade-in process.


Upon upgrading to a new device, you will receive a return label for that device should you decide to return it within the 14-day buyers remorse period.


Your trade-in shipping materials should arrive soon so that you can send your trade-in device to the proper location.


However, if for any reason you still haven't received your trade-in shipping materials, you can Request shipping materials on our trade-in website at the link provided.


Hope this helps!


Sean, AT&T Community Specialist

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