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New Member

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2 Messages

Wed, Sep 29, 2021 4:28 PM

Trade-in kit

The last email I received said that the trade-in kit would be shipped separately from my new phone in 10 business days, but I still haven’t received it yet. Are the 10 days from when I placed the order for my new phone or when I received the new phone in the mail? 

Accepted Solution

Official Solution

Constructive

Employee

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29.9K Messages

1 year ago

im not sure when they ship it but i believe you have 21 days to return the trade ins keep in mind your discounts and promotions start 3 billing cycles after the trade ins are received based on some of the posts in here.

https://tradein.att.com/contact-us you can order a free kit there  and track the status of your trade in once sent 

Official Solution

MicCheck

ACE - Expert

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12.3K Messages

1 year ago

Probably from the shipping date. In any case, you can request a new kit here: https://tradein.att.com/contact-us

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