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Jgunde's profile

2 Messages

Tuesday, September 12th, 2023 7:28 PM

Trade-in a single line on a multi-line account?

One of the terms of the AT&T Trade In Program states "Activate eligible postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts)." My account has 7 unlimited lines which each cost $30. Would a single line be ineligible for a trade in since it's less than $75? Or does the $75 minimum refer to the account as a whole? (I'm specifically interested in the $1,000 bill credit trade in offer.)

Accepted Solution

Official Solution

ACE - Expert

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13.2K Messages

9 months ago

Yes, it should still be eligible. It is the total cost of the phone on the plan, not just one phone. You may want to check the term as some of the older unlimited plans were not eligible. 

Accepted Solution

ACE - Sage

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118.3K Messages

9 months ago

You are missing the precise wording. It is based on the cost of one line being over $75 before discounts.

The starter plan is $75 before discount for a single line

The extra plan is $85  for a single line before discount

The premium plan is $95 for single line before discount. This is how you determine whether the PLAN is eligible

Has nothing to do with what the line cost is as long as the PLAN qualifies 

The line cost on the old unlimited Plus plan was $20 per phone line. But that's not the cost for a single line

The cost of a single line on the old unlimited plus plan is $90 before discounts therefore it does qualify for these deals.  

This is why the language refers to the Total cost of a single line, not just the line access fee as it appears on your bill which with discounts can be much less

(edited)

ACE - Sage

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118.3K Messages

9 months ago

To be accurate, the offer requires   an "unlimited data plan with the cost before discounts for one line of $75 or more". 

   Unlimited data multi lines qualify because the single line qualifies. 

The starter plan single line is $75 before auto pay discount or any other discounts and does qualify.

The value plus unlimited plan has a cost before discount of $60 and does not qualify

2 Messages

9 months ago

So the Unlimited Premium Plan would qualify but not the Unlimited Starter Plan?
When you have three or more lines, they're both less than $70. But for a single line the Unlimited Premium Plan is $85 and the Unlimited Starter Plan is $65.

ACE - Expert

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14.4K Messages

9 months ago

The Unlimited Starter is $65 after the autopay/paperless discount (debit/checking, $70 for credit card). It's $75 before the discount, which is the price that matters.   

Good on you for checking on this stuff before making a major purchase! You'd be surprised at how many people drop $1,000 without the slightest clue how things work.

Community Support

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232.8K Messages

9 months ago

Hello @Jgunde, we're happy to provide the information to help you resolve the concern.

 

Like the Ace's mentioned, you will qualify for the unlimited your way plans, which is Unlimited starter, Unlimited extra and Unlimited premium.

 

Learn more about Unlimited plans here. In addition, if you're on a plan to trade-in, you can refer to Trade-in to get more information.

 

Let us know if this information helps.

 

Thank you for contacting AT&T Community Forums!

Kelly, AT&T Community Specialist.

 

 

 

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