S

New Member

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6 Messages

Fri, Mar 12, 2021 7:47 PM

Traded Iphone

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes.  Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

sandblaster

ACE - Expert

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55.4K Messages

10 m ago

File a BBB complaint.

New Member

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6 Messages

10 m ago

I'm trying to give them a chance to fix the issue. Getting through by phone is impossible. I have an email in and found this board, decided to give it a try.

sandblaster

ACE - Expert

 • 

55.4K Messages

10 m ago

This forum is not customer support. No one here has access to your account. You will see many similar complaints and they are given the same recommendation to file a BBB complaint. Many who have filed a complaint got their issue fixed. You won’t get it fixed here, even if ATTHelp does respond. Not sure who you have an email in to, ATT does not do customer support via email.

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