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Wendyjgood's profile

New Member

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3 Messages

Thursday, February 2nd, 2023 7:38 PM

Trade in

Hello.  On Jan 26 I purchased an S22 but my phone did not qualify for a trade in.  I saw the new ad where you can trade in your old phone no matter the condition.  Could I still qualify for this & will it help my monthly bill if the trade in would be accepted.  

Former Employee

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32.9K Messages

1 year ago

a bit late now if you already purchased a new phone 

New Member

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10 Messages

1 year ago

You already posted this like 2 hours ago and AT&T reached out for you to private message them. I can tell you right now the short answer is no, You won't even qualify for the price protection option they offer.

ACE - Expert

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14.2K Messages

1 year ago

If you purchased on Jan. 26, you're still in the 14 day return period. It might be a hassle, but you could try returning the new phone and then ordering another one under the new promotion. There will be a $55 restocking fee and if you have to wait for upgrade eligibility to be reset, it could take a few days.

New Member

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5 Messages

1 year ago

Last March I trade my old S9 for a S22.  Got stiffed by AT&T because they said they never got the old one back to their return center.  WATCH OUT if you do this.  I am now paying 30 months for a new phone.  Still mad about it 11 months later.  I am sick of their bait and switch.

New Member

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5 Messages

1 year ago

They just did this to me! 6 months later and solid proof their AGENT picked up my trade in and att denied my promo credit. I'm so mad! I'm paying for a phone I only wanted if I was granted the trade in of $800. Scam!!

ACE - Expert

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14.2K Messages

1 year ago

If you have the evidence the agent picked up the package, file a BBB or FCC complaint. Those get escalated to someone at AT&T with the power to get things fixed (disclaimer: since I don't have additional details I'm not saying something is really wrong)

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