New Member
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3 Messages
Trade in
Hello. On Jan 26 I purchased an S22 but my phone did not qualify for a trade in. I saw the new ad where you can trade in your old phone no matter the condition. Could I still qualify for this & will it help my monthly bill if the trade in would be accepted.
Constructive
Former Employee
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30.7K Messages
2 months ago
a bit late now if you already purchased a new phone
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Sneakyturtle
New Member
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6 Messages
2 months ago
You already posted this like 2 hours ago and AT&T reached out for you to private message them. I can tell you right now the short answer is no, You won't even qualify for the price protection option they offer.
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MicCheck
ACE - Expert
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12.9K Messages
2 months ago
If you purchased on Jan. 26, you're still in the 14 day return period. It might be a hassle, but you could try returning the new phone and then ordering another one under the new promotion. There will be a $55 restocking fee and if you have to wait for upgrade eligibility to be reset, it could take a few days.
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billburns62
New Member
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5 Messages
1 month ago
Last March I trade my old S9 for a S22. Got stiffed by AT&T because they said they never got the old one back to their return center. WATCH OUT if you do this. I am now paying 30 months for a new phone. Still mad about it 11 months later. I am sick of their bait and switch.
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Jburch7611
New Member
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5 Messages
1 month ago
They just did this to me! 6 months later and solid proof their AGENT picked up my trade in and att denied my promo credit. I'm so mad! I'm paying for a phone I only wanted if I was granted the trade in of $800. Scam!!
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MicCheck
ACE - Expert
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12.9K Messages
1 month ago
If you have the evidence the agent picked up the package, file a BBB or FCC complaint. Those get escalated to someone at AT&T with the power to get things fixed (disclaimer: since I don't have additional details I'm not saying something is really wrong)
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