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shawnallenmusic's profile

Tutor

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9 Messages

Sunday, December 8th, 2019 2:42 PM

Trade in Warehouse gives erroneous reasons for pricing and completely FALSE

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.  

 

They received the phone and cut the value in half because the said there were "dead pixels"

 

I know what dead pixels are because I work in IT and I inspected this phone thoroughly and even ran screen tests.  There were zero issues.  

 

I asked for pictures or someone to talk to there to show me where this was on the screen and they said they cannot do anything of the sort.  

 

This trade in was directly tied to a $700 credit for a new iphone that I bought when I switched from Tmobile so I followed everything perfectly.  I plan on contacting the FCC and BBB as well because I know from experience that ATT does not care about their customers.  It took me two days just to activate my brand new phones as an example because they could not get the right person on the phone.

 

 

Community Support

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229.9K Messages

4 years ago

Hello @shawnallenmusic,

 

Thanks for reaching out to us. For any questions that you're having about lower than expected trade-in value, please contact our Trade-In Support line at 888-445-6005 for further assistance. They are available to assist you every Monday - Friday, 7:00 a.m. - 10:00 p.m. and Saturday and Sunday, 9:00 a.m. - 7:00 p.m.

 

Sean, AT&T Community Specialist

Tutor

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9 Messages

4 years ago

I already did that. They said a supervisor would call two days ago.

Community Support

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229.9K Messages

4 years ago

Hey there @shawnallenmusic!

 

It's recommended that you contact the Trade-In Support team at 888-445-6005 as they will be able to assist with the value of the device.

 

We hope you enjoy the rest of your day.

 

Lar, AT&T Community Specialist

Tutor

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9 Messages

4 years ago

Maybe you didn't read the above response.  They have not reached back out after I called them and escalated.  Why do you think I am here? Use your resources available instead of passing the buck.

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