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Jerseygirlinpa's profile

New Member

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2 Messages

Tuesday, January 31st, 2023 5:55 PM

Trade In Transit 4 weeks later

Hello 

i dropped my trade in at Frenchtown NJ post office on Tuesday the 3rd of January

Pitney Bowes 3rd Party picked up the device on the next day as confirmed by USPS

I chatted two weeks ago with ATT chat and the person was to look into and get back to me and nothing.

This mail trade in device has been a huge disappointment along with the lack of answers from customer service 

How can this be resolved to my satisfaction? 

ACE - Sage

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117.6K Messages

1 year ago

If you dropped your phone off within the 30 days as required, we are now at under 60 days since you're purchase and well within the 90 days that AT&t says before it will start credits on your account. In my opinion it's too early to complain.

I did two trade-ins one in the summer and one in the fall. The first one got to its destination in only 2 weeks. The second one circled Nashville for nearly the full month before arriving at hyla mobile

New Member

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2 Messages

1 year ago

Thank you ~ glad I am not the only phone somewhere not known 

i have never had this kind of delivery issue in the past that think 4 weeks with no update is excessive in the digital world we live in 

Community Support

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232.2K Messages

1 year ago

We understand your frustration with not receiving a trade-in update for four weeks, Jerseygirlinpa.

 

Special thanks to our ACE, formerlyknownas, for their quick response.

 

We want to help turn your experience around. Let’s meet in a Direct Message to discuss your account details and escalate the status of your trade-in. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to resolving your inquiry. Thanks again for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

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