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1 Message

Fri, Jan 25, 2019 5:18 AM

Trade in shipping label

We ordered new phones via 800 number, upon receiving the new phones we didn't get shipping labels for our trade in phones


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Brand User

Community Support


136.7K Messages

2 years ago

Greetings @Dtprocks!


Follow these instructions to request a prepaid mailing label. For additional details, check out how to Mail Your Return. There's also the option of returning your device by visiting your nearest AT&T store.


We hope this info helps!


Lar, AT&T Community Specialist

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New Member


4 Messages

a month ago

No visiting the nearest ATT store does not help
I have and I am told since I initiate the return online they cannot do anything....
I have been waiting 5 weeks to get shipping materials. I am told over & over we will resend


New Member


5 Messages

25 days ago

@ATTMobilityCare  amazing!!! I did not receive one in my box either I have called 4 months asking for them to document that I called and have requested the label and I still have no label and was charged full price for a phone I almost had paid off. I got off of the phone with them today and again requested one and was directed to LIE and say I lost it rather than the truth. This company is nothing but liars and theifs.

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