Trade In Scam
I was scammed into trading in my iPhone 7 for the iPhone 11 Pro Max. I checked multiple times online to validate that my phone was eligible, I even have a confirmation email that states my eligibility. I followed the instructions exactly, my trade in was received and processed, but still remains in that status online. When I called and spoke with a representative, she stated it was not processed because I was on an old plan that it could not be applied to, so she upgraded my plan to a current one and said that the credit should be processed. Now it's been six months, still no credit, and when I chatted with an agent and a manager today, they both are now telling me that there was a requirement to have an unlimited plan in order to be eligible for the trade in promotion. Now, I have my confirmation email and the Trade In terms and conditions, and NOWHERE does it state anything about needing to be on an unlimited plan for eligibility. This is flat out bait and switch, theft, bull**** and I will be filing a case in small claims court and look into switching carriers because this is not the type of company that deserves any business.