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Mon, Sep 7, 2020 5:21 PM

Trade In Scam

I was scammed into trading in my iPhone 7 for the iPhone 11 Pro Max.  I checked multiple times online to validate that my phone was eligible, I even have a confirmation email that states my eligibility.  I followed the instructions exactly, my trade in was received and processed, but still remains in that status online. When I called and spoke with a representative, she stated it was not processed because I was on an old plan that it could not be applied to, so she upgraded my plan to a current one and said that the credit should be processed.  Now it's been six months, still no credit, and when I chatted with an agent and a manager today, they both are now telling me that there was a requirement to have an unlimited plan in order to be eligible for the trade in promotion.  Now, I have my confirmation email and the Trade In terms and conditions, and NOWHERE does it state anything about needing to be on an unlimited plan for eligibility.  This is flat out bait and switch, theft, bull**** and I will be filing a case in small claims court and look into switching carriers because this is not the type of company that deserves any business.





15.9K Messages

3 months ago

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79.5K Messages

3 months ago

It sounds like you didn't check all of the requirements for the deal. The trade-in deal for an iPhone 7 toward an iPhone 11 as a current customer would only credit you $300 over the course of 30 months. That's $10 a month

It was required that at the time of purchase you be on one of the current unlimited data plans. The requirements were all published online for anyone to read.  I believe this deal was also an online-only offer. So you really couldn't miss reading the information online unless you're just not into reading.

If you weren't on an eligible plan there is no way you would have received confirmation of this deal.

If you did not meet the requirements, you're not eligible and all you would get would be the straight trade in for the iPhone 7 which was 60 bucks or less

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15 Messages

a month ago

Same here. Screen cracked not working on pristine phone. Packed in a box with extra bubble wrap. 

I also had this happen in the past with att internet, not being told I needed to be on unlimited. When a sales rep tells you something, it's not your job to research if they're lying. Sure, buyer beware. But it is very scammy. 

Don't forget the trade in company is HYLA MOBILE. And don't forget FCC for att.


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