Trade in scam
I traded In my phone for an iPhone 11 In early January 2020. I left them my phone that was in great condition with the promise of 300.00 credit over a period of 30 months. 4 months later have not received one penny for my phone which att stole from me. I have been told it would take 1 billing cycle. Then 2 billing cycles. Then 3 billing cycles. And after the 3rd one was told I was late on a 5.00 fee so had to wait 3 months. I was told they could give me 75.00 for it. Then went up to 150.00. I said no becuse att owes me 300.00 for it. I had it escalated and was told I would receive the credit within 24-48 hours. 3 weeks later not a penny. Now when I check on the escalated case I am told the case is closed and I will not receive any money for my phone which they will not mail back to me. So clearly att has stolen my phone. Any help on this ?