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1 Message

Wed, Oct 10, 2018 4:24 AM

Trade in device I owe on

I was wondering if someone here could help me with a problem I'm having. I'm looking to trade in my Galaxy s9 plus to Google for a pixel 3 xl I was wondering if I could do so with oweing money on it still and just continuing to pay on it monthly as if I never traded the phone in. Google told me I could att rep said I couldn't just looking for clarification on the matter thank you I'm advance.


Accepted Solution

Official Solution

Brand User



108.4K Messages

2 years ago

Hello @Arik86,

Thanks for reaching out! We'd love to provide some clarification on this for you. You will need to pay off the device in order to trade it in. You can view more information regarding the Trade-In Requirements on our page. Please let us know if you have any further questions!

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.