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sandi_r50's profile

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Saturday, March 25th, 2023 6:00 PM

The Saga of Being Disabled, Hospital and Continued Suspension After Payment

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​I just got out of the hospital. I’m 72 and disabled. It’s been over 24 hours since me or my family have been able to call anyone regarding my care. Paid $308.39 through my bank:​

​transferred from wireless to U-verse back to wireless and then back to U-verse, spent 2 1/2 hours on the chat until “transferred to a supervisor,” waited at least another 30 minutes only to realize nobody was there. No manager was able to come up with a workable solution that didn’t involve me having to pay twice. I can’t afford that. I can’t go to a store because I’d need to contact someone to drive me- and I’m very weak still and therefore can’t do much of anything. I can’t call U-verse because no phones work due to the suspension still being in place which I was told would be lifted. Somebody needs to help me.​ Twice now I’ve been told I’m being transferred to a supervisor and chat was immediately dropped. Yesterday it conveniently happened right before supervisor in said department would not be available until Monday.

ACE - Sage


118.2K Messages

1 year ago

Unfortunately TV service and wireless service are Not considered a necessity or a public utility and therefore not protected if you don't pay. You're only option to recover service would be to pay everything owed.

It's a good idea to have things in place to pause service if you are not going to be able to use it. For example your U-verse service could have been suspended while you were in the hospital. It is possible your wireless service also could have been suspended at a reduced rate.  But if neither is done, your bill continues to escalate.   

Ask your family members if they can chip in and help you to pay everything off. And then you need to consider downgrading your service to an amount that you can afford every month.

You could switch your phone to prepaid. You can even see if you are eligible for ACP, the affordable Care program for wireless and or internet service

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