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r1ck1c's profile

Tutor

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7 Messages

Sat, Apr 6, 2019 8:22 PM

Texts not showing in usage log

When checking the usage via my app in data, tak, and text logs ONLY “mobile data” is showing. Texts/IM are not on the log. This has only been happening the last two days. I updated the app and no change- any help out there?

Responses

New Member

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1 Message

a year ago

Text logs are showing for only 3 of the four phones on our account. The fourth only shows mobile data.

New Member

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4 Messages

6 months ago

I also would like to know why all of a sudden text details are not available!   I cannot see any text details on any of our 3 lines....I would like this feature as I have a teenager I like to monitor!!!

New Member

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1 Message

6 months ago

This is happening again

New Member

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1 Message

4 months ago

Hi 

I’m confused. I have voice and text info displayed on days before and after my day of interest. On that day no record of calls or texts. Weird and frustrating. Why would it just happen on one day? 

GordonGekko

Teacher

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19 Messages

4 months ago

OMG, AGAIN?  Why is it that data and voice is showing up in our usage logs, but not texts?  We're seeing NO TEXTS for this billing cycle or the last billing cycle.  

(edited)

New Member

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1 Message

3 months ago

I am having the same issue!! I am going to switch services, I have had my fill with att. I hear xfinity offers great service in our area. 

Varalakshmi

Moderator

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565 Messages

3 months ago

Hi @Annetteh4

 

Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is 1 year old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator

Teacher

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19 Messages

3 months ago

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