Tutor
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7 Messages
Texts not showing in usage log
When checking the usage via my app in data, tak, and text logs ONLY “mobile data” is showing. Texts/IM are not on the log. This has only been happening the last two days. I updated the app and no change- any help out there?
Jemcfadden
New Member
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1 Message
4 years ago
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Sjrose
New Member
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4 Messages
4 years ago
I also would like to know why all of a sudden text details are not available! I cannot see any text details on any of our 3 lines....I would like this feature as I have a teenager I like to monitor!!!
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Frustrated101
New Member
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1 Message
4 years ago
This is happening again
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Whev
New Member
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1 Message
4 years ago
Hi
I’m confused. I have voice and text info displayed on days before and after my day of interest. On that day no record of calls or texts. Weird and frustrating. Why would it just happen on one day?
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GordonGekko
Teacher
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45 Messages
3 years ago
OMG, AGAIN? Why is it that data and voice is showing up in our usage logs, but not texts? We're seeing NO TEXTS for this billing cycle or the last billing cycle.
(edited)
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Annetteh4
New Member
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1 Message
3 years ago
I am having the same issue!! I am going to switch services, I have had my fill with att. I hear xfinity offers great service in our area.
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GordonGekko
Teacher
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45 Messages
3 years ago
Okay, gang. I'll repost my last comment in a new thread here:
https://forums.att.com/conversations/wireless-account/texts-not-showing-up-in-usage-logs-part-ii/5fc9b0e4b6f95626499be710
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abales77
New Member
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1 Message
3 years ago
I have two phone lines, but only one of the #'s is showing use on the call/text log, even though both phones are being used. What is causing this?
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GordonGekko
Teacher
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45 Messages
3 years ago
This is common. There have been issues ever since AT&T changed their website. You just have to keep opening ticket after ticket. They will give you a resolution date that they most likely will not keep, and you have to call back again and again, but if you stay on them, in a few months you might get it resolved. That's what we just went through in another thread. Good luck.
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Meggymoo65
New Member
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2 Messages
1 year ago
My text messages from September 20, 2022 to October 19, 2022 disappeared. They used to be there, but now they are gone. I checked like I always do under usage history in my ATT account.
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