Texts not showing in usage log

I also would like to know why all of a sudden text details are not available!   I cannot see any text details on any of our 3 lines....I would like this feature as I have a teenager I like to monitor!!!

This is happening again

Hi 

I’m confused. I have voice and text info displayed on days before and after my day of interest. On that day no record of calls or texts. Weird and frustrating. Why would it just happen on one day? 

OMG, AGAIN?  Why is it that data and voice is showing up in our usage logs, but not texts?  We're seeing NO TEXTS for this billing cycle or the last billing cycle.  

Okay, gang.  I'll repost my last comment in a new thread here:

https://forums.att.com/conversations/wireless-account/texts-not-showing-up-in-usage-logs-part-ii/5fc9b0e4b6f95626499be710

I have two phone lines, but only one of the #'s is showing use on the call/text log, even though both phones are being used.  What is causing this?

This is common.  There have been issues ever since AT&T changed their website.  You just have to keep opening ticket after ticket.  They will give you a resolution date that they most likely will not keep, and you have to call back again and again, but if you stay on them, in a few months you might get it resolved.  That's what we just went through in another thread.  Good luck.

My text messages from September 20, 2022 to October 19, 2022 disappeared. They used to be there, but now they are gone.  I checked like I always do under usage history  in my ATT account.