Tutor
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7 Messages
Sat, Apr 6, 2019 8:22 PM
Texts not showing in usage log
When checking the usage via my app in data, tak, and text logs ONLY “mobile data” is showing. Texts/IM are not on the log. This has only been happening the last two days. I updated the app and no change- any help out there?
Questions
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Updated
5 m ago
18.6K
38
Responses
ATTHelp
Community Support
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152.3K Messages
2 y ago
Hi, @r1ck1c,
Thank you for your post. While the usage logs are usually updated within three hours, it can occasionally take between two to five days for the updated log to be available.
Have a great week!
James, AT&T Community Specialist
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r1ck1c
Tutor
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7 Messages
2 y ago
James, thank you for your reply but even messages that were previously showing are no longer there.
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ATTHelp
Community Support
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152.3K Messages
2 y ago
Hi, @r1ck1c,
Usage info may not be available when we're processing you're bill. If this is the case, everything should be restored a few business days.
Are you checking your usage only via the app or online? What type of device are you on when you try the app?
James, AT&T Community Specialist
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GordonGekko
Teacher
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20 Messages
2 y ago
We just started having this problem last month on all of our AT&T Wireless accounts. One day it's there, the next day it's gone. We will see pages of Mobile Data, but no text messages which is how our secretary bills our time on projects. It was never a problem until recently. Any resolution commitment time on fixing it?
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r1ck1c
Tutor
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7 Messages
2 y ago
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ATTHelp
Community Support
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152.3K Messages
2 y ago
Hi, @r1ck1c,
Do you have access to a computer or laptop? If so, try to sign into your myAT&T account there and see if your usage log is available. Let me know what you discover.
James, AT&T Community Specialist
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GordonGekko
Teacher
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20 Messages
2 y ago
That's how we're trying to check them is from a computer signing into our AT&T account. It's clear some changes have been made to the portal so I assume these are related. It's not uncommon at all to see nothing, but data entries for days upon days.
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Cmt_05
Tutor
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5 Messages
2 y ago
Was this resolved? Having the same issue with mine right now. Did it stop happening and go back to normal?
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r1ck1c
Tutor
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7 Messages
2 y ago
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Rmr8909
Tutor
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4 Messages
2 y ago
I'm having this problem..mine hasn't updated since August 5th. Any suggestions on a solution??
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r1ck1c
Tutor
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7 Messages
2 y ago
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GordonGekko
Teacher
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20 Messages
2 y ago
This seems to be an ongoing issue with no sense of urgency to fix. It seems to have come along about the same time as the web site changes. No surprise there. We've come to a place in our culture where incompetence is not only accepted, it's expected.
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Rmr8909
Tutor
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4 Messages
2 y ago
I spoke to them today.. They said the system is updating and the issue should be fixed by August 13th. #wewillsee 🙄🙄🙄
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Cmt_05
Tutor
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5 Messages
2 y ago
Hopefully they actually do something 🙄
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r1ck1c
Tutor
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7 Messages
2 y ago
really thought it was starting to work again.
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