Texts not showing in usage log

Hi, @r1ck1c,

Thank you for your post. While the usage logs are usually updated within three hours, it can occasionally take between two to five days for the updated log to be available.

Have a great week!

James, AT&T Community Specialist

James, thank you for your reply but even messages that were previously showing are no longer there.

Hi, @r1ck1c,

Usage info may not be available when we're processing you're bill. If this is the case, everything should be restored a few business days.

Are you checking your usage only via the app or online? What type of device are you on when you try the app?

James, AT&T Community Specialist

We just started having this problem last month on all of our AT&T Wireless accounts.  One day it's there, the next day it's gone.  We will see pages of Mobile Data, but no text messages which is how our secretary bills our time on projects.  It was never a problem until recently.  Any resolution commitment time on fixing it?

Hi, @r1ck1c,

Do you have access to a computer or laptop? If so, try to sign into your myAT&T account there and see if your usage log is available. Let me know what you discover.

James, AT&T Community Specialist

That's how we're trying to check them is from a computer signing into our AT&T account.  It's clear some changes have been made to the portal so I assume these are related.  It's not uncommon at all to see nothing, but data entries for days upon days.  

Was this resolved? Having the same issue with mine right now. Did it stop happening and go back to normal?

I'm having this problem..mine hasn't updated since August 5th. Any suggestions on a solution??

This seems to be an ongoing issue with no sense of urgency to fix.  It seems to have come along about the same time as the web site changes.  No surprise there.  We've come to a place in our culture where incompetence is not only accepted, it's expected.

I spoke to them today.. They said the system is updating and the issue should be fixed by August 13th. #wewillsee 🙄🙄🙄

Hopefully they actually do something 🙄