New Member
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2 Messages
text usage report not working
why can't I see my text usage report in the browser, on my phone, or the app. I tried everything and it is now showing my texts only mms and data? I followed all your direction, cleaning cache on all devices and still, it is not showing me my incoming and outgoing text for all three devices on my plan. I think this is an AT&T issue now and not my browser, app or device?
ATTHelp
Community Support
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215.4K Messages
4 months ago
Hello mabelmselke, we know how important it is to be able to view your text usage.
Please let us know what exactly happens when you try to view the report (ex. if you receive an error message or a blank screen). Then, do you experience the same thing if you try viewing the report on another device?
You can also view quick updates on remaining data and texting balances in your current bill period, text *3282# (*DATA#) for English, or *3286# (*DATO#) for Spanish.
We look forward to hearing from you.
Kristin, AT&T Community Specialist
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mabelmselke
New Member
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2 Messages
4 months ago
the text are simply not showing up on the data text report
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ATTHelp
Community Support
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215.4K Messages
4 months ago
Hi there @mabelmselke, we're here to assist you with your data text messages not reporting.
Let's meet in a Direct Message by locating the chat icon next to the bell icon in the upper right-hand corner of the forums page, in order to try some further troubleshooting steps for your device.
On the meantime, please gather your account information for a more private setting for a dipper dive into your account in a more private setting.
We look forward to chatting with you.
Ashley, AT&T Community Specialist
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