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New Member

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2 Messages

Sat, Sep 25, 2021 5:42 AM

Text Scam, How Do They Know?

A few weeks ago, I paid my wireless bill online. Immediately after I paid it, I get a text message that says "Latest bill processed, thank you for your support" and it was followed by a link. Thinking it was from AT&T, I click the link, fill out the survey, and pay the shipping for a free watch. 

So, I realized it was a scam, but since then, every time I pay my bill I get a similar text message. How do they know when I pay my bill? I don't pay it on my phone, I pay it on my laptop. 

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Official Solution

ATTHelp

Community Support

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200.4K Messages

1 عام مضت

We understand the importance of keeping your personal account information secured due to fraudulent risks @.

 

Please forward those suspicious texts to 7726 (SPAM).

 

You can report these messages and unwanted calls using our security report form.

 

Also, check out additional Fraud & security resources we offer for your protection.

 

We hope this helps!

 

Thank you for connecting with the Community.

 

Jonye, AT&T Community Specialist

New Member

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2 Messages

1 عام مضت

I want to know the same thing!! Been getting them for a couple of months. Only mine say additionally—Thanks, Fred. My name is not Fred do I wonder if that is additional bait to inspire the desire to get one’s name right. I block the number every time one arrives, but, like you, wonder how they got my number and account status. 

Fl_retire

ACE - Professor

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2.6K Messages

1 عام مضت

There are web sites that lists the original carrier of of a range of phone numbers. I have a friend in Maryland  that change from AT&T to Verizon and receives spoofed SPAM AT&T messages regarding the prize. 

sandblaster

ACE - Expert

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59.9K Messages

1 عام مضت

@Sunny1980 They don’t know when your bill is paid. I get the same messages at different times of the month and not when the bill is paid. By shear coincidence, they are bound to hit some customers right after their bill is paid. However, by clicking the link, they now have your number associated with a date, it’s pretty easy to send a spam text to that number on a monthly basis.

New Member

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2 Messages

1 عام مضت

@sandblaster I don't get them at different times, just right after I pay my bill.

New Member

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2 Messages

1 عام مضت

Ditto. Further, I have never clicked one of their links and I block the caller number used each time. 

New Member

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2 Messages

10 m مضت

My husband received the text this morning but did not realize it was a scam.  He did not finish filling out all the information because the site wanted him to continue to buy other items. He left the website and deleted the text.  He did, however, put one of our credit card numbers on there.  How worried should we be?

New Member

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1 Message

9 m مضت

Please check that credit card account activity. Report or dispute if that card was charged with other items that your husband did not order/buy.

New Member

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1 Message

9 m مضت

did you receive notice of the watch arriving. I also feel for this text; then had after thoughts of it being a scam. I'm getting tracking numbers for watch; but I'm worried about multiple card charges. Were you able to get charges removed?

New Member

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2 Messages

9 m مضت

A watch and ear buds arrived two days ago with no brand on it.  There were multiple charges on our credit card but we cancelled the card.  I may be overly cautious but it’s a smart watch, therefore, it’s connected to your phone and would have access to all of our personal info we have.  I still do not trust it.  Am I being paranoid? 

New Member

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3 Messages

9 m مضت

Clearly, ATT is not sending these rogue text messages. They aren't doing anything to alert their customers about the widespread problem either, that I'm aware of.  One approach would be to advise their customers that ATT messages will only provide information and refer customers to their ATT account home page online if any action is required, then instruct their customer base to NEVER click on any link provided in a text message.  This foolishness can end up compromising their phone and create a back door for scammers to cause all manner of chaos and crime.   

Fl_retire

ACE - Professor

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2.6K Messages

9 m مضت

@linkblink This is taken from my monthly bill and there is info on the main page of this forum.

Help protect yourself from fraud
AT&T will never contact you by email, SMS, or recorded call asking for personal information. If you receive such an email, do not reply. Never use the links in questionable emails to determine if the email is valid. Fraudsters can create fake email headers, so the sender may not be real. They also can create realistic forgeries of websites. Do not fill out forms via email, because the data may not be secure. Instead, go directly to the company's website. Ensure a site is secure by checking whether there is an "s" after the http in the address and a lock icon at the bottom of the screen

New Member

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3 Messages

9 m مضت

Thank you for sharing this most useful information here.  Publishing a 'phishing updates' newsletter to inform registered customers of the latest scams could help as well. 

(edited)

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