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1 Message

Thu, Feb 7, 2019 2:42 PM

Text message log

Been trying to access “check usage” since 9pm keeps spinning and saying just a moment we’re almost there but it never loads


Accepted Solution

Official Solution

Brand User

Community Support


124.7K Messages

a year ago

Hello @7691ayer


Being able to check you text message logs should be a breeze! We can help you with that!


If you are trying to access the myAT&T app and it is still not loading your usage logs, you can uninstall and then re-download the app back onto your device. You can also check for available updates for the service app as well.


If you are using the web browser, we recommend deleting all cache and cookies and access our MyAT&T Login Portal to continue to view your usage history.


Feel free to also use our Troubleshoot & Resolve Tool  by selecting your current device brand manufacturer/model, then select which specific issue and follow the prompts to help enhance your experience.


We hope this information helps, and you have a great weekend!


Dwight, AT&T Community Specialist

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