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New Member

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1 Message

Friday, October 22nd, 2021 5:35 PM

Text from 11112009

I received the following text today from 11112009, how can I confirm it’s actually from AT&T?

“Hi, it's AT&T. Great News! You've paid off your current phone. If you're interested in learning about our upgrade offer on the epic iPhone 13 Pro Max, reply YES to receive details.”

Texts from AT&T usually start with “AT&T free msg” or “AT&T msg” not “Hi it’s AT&T”.

Contributor

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3 Messages

2 years ago

How about this, this is pretty sad on AT&T's part. Got the same marketing unsolicited text spam. I get a lot of similar ones claiming to be from AT&T but are actually not, so I figured this one wasn't either. Especially because it doesn't even mention to text back STOP to optout like most professional companies do 🤦‍♂️ Turns out that one was actually from AT&T as I learned now. So I forwarded it to the AT&T spam reporting number 7726 who told me go back and reply STOP to it. Screenshot attached below. So I did, and their response was that STOP is not understood 🤦‍♂️ and to reply with the word help instead. So I did, and their response was that help is not understood and to reply with the word help instead 🤦‍♂️🤦‍♂️🤦‍♂️ Screenshots attached for that too.
@ATTHelp are we stuck with unsolicited marketing text messages from AT&T with no way to unsubscribe from them?

(edited)

New Member

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2 Messages

2 years ago

received a text from 11112022 stating my phone is now paid off and do I want to learn about offer for iPhone 14. I paid cash for my phone so not sure if this is phishing or if from AT&T why am I receiving this when I didn't finance a phone?

Note: This comment was created from a merged conversation originally titled received a text from 11112022

New Member

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2 Messages

I received the same

Community Support

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232.2K Messages

We understand that you received a text with a promotional offer for the new iPhone 14, @jjhnsn. Our team can help you differentiate AT&T promotional messaging from spam.

 

If you don't mind, may you please upload a screenshot of the text message? This will help us determine whether it's legit. 

 

In the meantime, here's what you should know about promotional messaging:

  • AT&T only sends promotional messages to the customers who first receive a opt-in text message and choose not to remove their names from AT&T's marketing list. If you don’t want to receive marketing text messages from us, just reply STOP in the message thread. Learn how to update your marketing preferences
  • All promotional text messages from AT&T and/or replies are non-billable.

Please note that AT&T customers are sometimes targeted by scammers. These thieves want to get into your myAT&T account so they can make changes, order equipment, or get your personal information.

Here’s an example of a scam message with a fake AT&T reward offer: “www.att620.com - Simply sign in to your account to redeem your $620. At AT&T we care about you. Thank you and have a nice day.”

If you suspect a text message is SMiShing:

  • Don't open the text message, or click on any links within it.
  • Don't give your username or password.
  • Go to att.com and search using keywords from the message to see if you can find the offer.

Learn more about common text scams.

 

If you feel as if you've received a fraduelent message, report it to 7726(SPAM). You can also fill out this form

 

Please keep us updated on how this information helps. 

 

Sydne, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

6 months ago

So are messages from 11112022 legit or scam

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