Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
N

New Member

 • 

1 Message

Friday, October 22nd, 2021 5:35 PM

Text from 11112009

I received the following text today from 11112009, how can I confirm it’s actually from AT&T?

“Hi, it's AT&T. Great News! You've paid off your current phone. If you're interested in learning about our upgrade offer on the epic iPhone 13 Pro Max, reply YES to receive details.”

Texts from AT&T usually start with “AT&T free msg” or “AT&T msg” not “Hi it’s AT&T”.

Accepted Solution

Official Solution

Community Support

 • 

232.9K Messages

3 years ago

We're here to help with the text you received from 11112009.

 

The messages from the short code number 11112009 are actual text messages sent to our customers from AT&T. You may follow the steps mentioned below if you would like to opt out of marketing messages from us.

  1. Go to Profile > Communication preferences
  2. If you have multiple accounts, select wireless from the drop-down at the top.
  3. In the Privacy options section, select Marketing preferences.
  4. Update and save your marketing profile preferences.

Please note that any changes you make to your marketing profile won’t affect your ability to get account-related notices, such as payment confirmations.

 

We are here to help if you have any additional questions.

 

Samantha, AT&T Community Specialist 

New Member

 • 

7 Messages

3 years ago

Hi, it's AT&T. Great News! You've paid off your current phone. If you're interested in learning about our current iPhone offers, reply YES to receive details.

Note: This comment was created from a merged conversation originally titled Is this a fraudulent text message?

ACE - Expert

 • 

14.4K Messages

Yes

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

14 Messages

Spam, sure. From ATT? Probably.

ACE - Expert

 • 

64.7K Messages

Scam texts don’t normally have you reply with “yes”, they either have a link or a phone number. I don’t think it’s a scam but do you really want more texts? You can see details of ATT’s phone deal for iPhones on att.com, no need to have them text the details if it is legitimate.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

14 Messages

You can always see the details elsewhere but that doesn't prevent ATT from sending spam. 

New Member

 • 

7 Messages

Thanks all. It looked fishy to me. 

ACE - Expert

 • 

32.5K Messages

3 years ago

That is a scam. To verify paid-off status and upgrade options either log into your account or call AT&T.

Tutor

 • 

14 Messages

3 years ago

Yeah but no. Look at the 1111300 responses. ATT is going to write, "Thank you for reaching out. You came to the right place.  Rest assured, this is an AT&T approved message. These are typically sent to update you with news from us or when a change has been made to your account"

They're spamming.

ACE - Expert

 • 

64.7K Messages

3 years ago

Scam texts don’t normally have you reply with “yes”, they either have a link or a phone number. The originating number is also a short code which you can verify who it’s from. Scam texts normally originate from email addresses or 10 digit phone numbers, not short codes. I don’t think it’s a scam but do you really want more texts? You can see details of ATT’s phone deal for iPhones on att.com, no need to have them text the details if it is legitimate.

Tutor

 • 

14 Messages

3 years ago

I totally hear you. And... I still think it's real. Gross and should never have happened, for sure, but real.

Tutor

 • 

14 Messages

3 years ago

Anyway, hey, I reported it as spam (as per ATT's method):

- copy the text and text it to 7726 (on a normal phone that would be the letters for spam"

- they'll ask for the phone number it came from so give it to them!

ACE - Expert

 • 

64.7K Messages

3 years ago

@wmks6c2d37 I would agree with you, it’s ATT spam, not fraudulent and not a scam. You’re supposed to be able to opt out of those, you might want to try that. I doubt reporting it to 7726 does any good. 

ACE - Expert

 • 

32.5K Messages

3 years ago

Gotcha. Whether scam or just spam/legitimate message from carrier, I would still check options by verified methods (official website or publicly listed support number).

New Member

 • 

7 Messages

3 years ago

It’s a scam to get you to reply. Then they’ll send a dangerous link I’ll bet.  

I got a similar text earlier today. Funny thing is my phones were bought through Verizon. I recently ported them to att so how would att know whether they were paid off or not?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.