Contributor
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1 Message
Terrible customer service
Has anyone else had trouble with customer service and customer loyalty department? I have been told different things every time I call. I have been waiting for LaShawna in customer loyalty to call me back for a scheduled appointment call last Thursday 12/29/16 at 8pm to complete an offer to stay with at&t. I called her at 9:30 and of course couldn't get to her and of course she didn't comment the offer in her notes so no one else can help me. I've asked 4 different reps to contact her and her manager to call me and I'm still waiting. I'm beyond disappointed and have been a loyal customer for 10 years. If I don't hear something in next 24hrs then I'm done for good!
ATTHelp
Community Support
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215K Messages
6 years ago
Hello @Lardiaz!
I can completely understand the frustration associated with what’s going on! I assure you this is not the experience we want our customers to have. I would love the opportunity to assist with this matter.
Please send me a private message to @ATTMobilityCare with your full name, account number, a good contact number, and the best time to call. Also, please include a detailed description of what is happening. I look forward to speaking with you and I hope you enjoy the New Year!
Larry, AT&T Community Specialist
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