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Lardiaz's profile



1 Message

Wednesday, January 4th, 2017 8:48 AM

Terrible customer service

Has anyone else had trouble with customer service  and customer loyalty department? I have been told different things every time I call. I have been waiting for LaShawna in customer loyalty to call me back for a scheduled appointment call last Thursday 12/29/16 at 8pm to complete an offer to stay with at&t. I called her at 9:30 and of course couldn't get to her and of course she didn't comment the offer in her notes so no one else can help me. I've asked 4 different reps to contact her and her manager to call me and I'm still waiting. I'm beyond disappointed and have been a loyal customer for 10 years. If I don't hear something in next 24hrs then I'm done for good!


Community Support


215K Messages

6 years ago

Hello @Lardiaz!


I can completely understand the frustration associated with what’s going on!  I assure you this is not the experience we want our customers to have.  I would love the opportunity to assist with this matter.


Please send me a private message to @ATTMobilityCare with your full name, account number, a good contact number, and the best time to call.  Also, please include a detailed description of what is happening.  I look forward to speaking with you and I hope you enjoy the New Year!


Larry, AT&T Community Specialist

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