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EdwardEMoritz's profile

Contributor

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1 Message

Mon, May 6, 2019 8:10 PM

Terms and Conditions Cannot Find My Order (TnC) (TW0017)

I noticed my new phone and sim card didn't arrive on the day they were set to, so I checked the order using my order number.
The order said I needed to accept the terms and conditions, which is understandable, so I went to do that.
The TnC asks for my wireless number and my zip code, which is fine. The wireless number could be one of two numbers, and so I tried them both

  •      The number it gave me for my new phone,
  •      The number I gave you in order to place the order.

Neither of them work. In both cases I receive error TW0017, which reads

 

  • TW0017: We’re having some trouble finding your order. Be sure to enter a wireless number from your recent order, and try again.

This is incredibly frustrating. I haven't had a phone plan since 2015 and I was excited to get one, so I'm hoping this can be sorted relatively quick.

Thank you,

ATTHelp

Community Support

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196K Messages

3 y前

Hi @EdwardEMoritz

 

Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.

 

Darais, AT&T Community Specialist

Contributor

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1 Message

3 y前

Hello I am having this same problem is there anybody I can talk to???

New Member

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1 Message

2 y前

Terms and conditions page wont take me submission. Keeps tell me there is an error. PLEASE HELP ME! I NEED MY PHONE FOR WORK! WAS SUPPOSE TO ARRIVE BY 5 17 2020
Varalakshmi

Former Moderator

 • 

697 Messages

2 y前

Hello @SlothStyle3,

It is observed that this comment has been posted a couple of times across posts. Repeated comments will be removed.

Regards,
AT&T Moderator

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