jenpret73's profile

Contributor

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2 Messages

Thu, Nov 17, 2016 5:48 PM

Switcher Credits

I switched from Verizon to ATT and sent back my old phones for the switcher credit. I was told to send them back usign the label that came in the box with my new phones. Now ATT has 3 of my iPhones and refuses to give me the switcher credit - telling me I sent them to the wrong address. How is this possible? How can they keep all 3 of my phones?? I am in tears. 

ATTHelp

Community Support

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180K Messages

5 y ago

Hello @jenpret73!

 

I am so sorry to hear that you’ve been having trouble getting that Switcher credit taken care of! I assure you this is definitely not the experience we want you or any of our customers to have. I will definitely do everything I can to help out!

 

To assist with this issue, I’ll need to send you a private message so that we can get some account specific information. Please be on the lookout for that!

 

My team here is hoping this finds you well and I look forward to hearing back from you! Have a great rest of your day!

 

Michelle, AT&T Community Specialist 

Contributor

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2 Messages

5 y ago

I sent this info over last week and haven't heard back??

Contributor

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1 Message

5 y ago

Jenn...they did the exact same thing to me.  I even have the tracking information showing they received my trade-in phone.  I have been calling since June to get this resolved.  Absolutely no follow through on the part of customer service.  I have made over a dozen phone calls, have at least 3 supervisor escalations, and No One has followed through.  I giveup.  I am filing a formal complaint.  You can get the form online on the AT&T website.

ACE - Sage

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92K Messages

5 y ago

Send message to @ATTMobilityCare.  I have more faith in them to resolve problems.  They still aren't fast, and part of the problem is they subcontracted to Young America.  Big mistake.

 

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