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Mikilou's profile

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1 Message

Monday, May 8th, 2023 9:13 PM

Switch to my own account

I am on my mother in laws prepaid account and I would like to be on my own account. It says you cannot transfer billing if it’s a prepaid plan so how do we do this?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

You are not on her prepaid account. Every prepaid number has its own account, so you already have your own account. What she has is a multi line account that allows her to pay for multiple prepaid  accounts. What she needs to do is remove your line from her multi line account and return it back to an individual account.

ACE - Sage

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118.2K Messages

1 year ago

These are the directions for your mother-in-law to make your line an individual line again

https://www.att.com/support/article/wireless/KM1117074/

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