AT&T Community Forums

Switch program

About 5 months ago I switched from Verizon to AT&T mobile service thinking it would be cheaper and good reception. I was sold to Apple IPhone Z6s phones and told to put my phones from Verizon into the iPhone box with the sticker and send back our phones from Verizon. Nobody knows where are phones are. I spoke with over 20 customer service reps and a customer satisfaction rep called me. I have not received any of the rebates and it has been over 3 months. It is still sitting in the pending stages. I now owe Verizon 1200.00 and have been turned into collections. I was told by the customer satisfaction rep that I should get about 1500.00 back and that a higher level rep would be calling me back. Since then NOTHING! The phones we got, the battery does not last long even when closing every page we open. I have had to buy a charger to charge the phone. I get dropped calls constantly and have not received any rebates either. What is wrong with this company? How can you do this to people? Why isn't anyone rectifying this? I'm about ready to go to the news channel and tell them my story. Please Rectify this immediately!!!!!

Responses

formerlyknownas

ACE - Sage

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111K Messages

7 years ago

Phones first. If your new phones are defective Apple will replace them under warranty. Please contact Apple directly. ATT does not make phones.

The check list:

1. did you port to att and trade in your previous devices in good condition, factory reset with no iCloud lock. A credit for trade in should have been received quickly.

2. Purchase new phones with Next installments.

3. Submit your final bill within 60 days of porting.

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Bianca61

Contributor

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4 Messages

7 years ago

Yes I know Apple has a warranty but if I send them in , I go without a phone and the phone itself has only 8 hrs of battery when I had atleast 12 with my Samsung. Yes I did set phones back to factory reset and mailed them back in the box that was sent with the iPhones. I was told to put them in the box with the label from inside the box and mail it with the address on the label. My bills were submitted by an AT&T store and to wait this long for a rebate is horrible . I was turned into a collection agency and the salesman need to tell the real truth about the switch program . If they did 99% would not switch and put themselves thru it. It seems not one person at AT&T can make this right. I now am turned into a collection agency and owe 1200 not to mention I cannot go back unless I pay out of my pocket in which I do not have because I'm a disabled vet and have limited funds. AT&T needs to make this right and stop making promises they cannot keep . Thank you for answering.

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