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Contributor

 • 

3 Messages

Sat, May 19, 2018 12:11 PM

Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message.

Why is this happening? I never initiated a PIN code request for login. 

 

AT&T Free Msg: Please use this single-use PIN to complete your AT&T Messages login. We'll never call you to ask for your PIN. If you didn't request a PIN, call 800.331.0500 ASAP.

 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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43.3K Messages

2 years ago

Someone is trying to login to messages.att.net on your account. You should call as suggested and change the password to your account.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

43.3K Messages

2 years ago

It is ATT’s cloud for text messages. Once setup, your text messages are automatically backed up and you can access them from other devices such as a computer.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

Teacher

 • 

8 Messages

a year ago

It is AT&T Mobile Security trying to log in.  You were logged out after an update.  Just sign back in to Mobile Security or delete it.  

Official Solution

Contributor

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1 Message

a year ago

Yes, AT&T Fraud Dept had me go into their MobileSecurity app, click Resend PIN, and enter it. Supposedly, I will get no more (746) 118-88 messages. AT&T said they have an Urgent Response team working on a fix.

Contributor

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3 Messages

2 years ago

Thank you for your response. I have never used AT&T messages,  but I just tried to login and got the same message with the single-use PIN. However, when I used it to try and log-in, I got this message:

 

Hmmm, Something Went Wrong.

We are unable to setup AT&T Messages. Please come back to http://messages.att.net and try again later.

 

What exactly is messages.att.net and why would someone want to be hacking into it?

 

Contributor

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2 Messages

2 years ago

The same thing is happening to me right now.  

 

"AT&T Free Msg: Please use this single-use PIN xxxxxx to complete your AT&T Messages login. We'll never call you to ask for your PIN. If you didn't request a PIN, call 800.331.0500 ASAP."

 

I received 5 messages (each with new pin to use) between 10:30 pm -11:04pm.  I called the number.  She said it was their system sending the messages to get people to use their application.  That doesn't make sense to me. I believe it is illegal for businesses to contact residential customers this way especially late at night and early in the morning. I think it's is more than 3 a month is considered harassment. I can't imagine they would set up a system to do that. At very disturbing disruptive hours.  It seems more likely to me that my soon to be ex-husband is trying to get into my messages.  I just can't see a business doing this.

Contributor

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3 Messages

a year ago

I changed my password. 

 

<#> AT&T Free Message: Your temporary PIN is 
IOpMWSEeQxt

Contributor

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1 Message

a year ago

Does anyone from AT&T monitor these forums? I’ve received several of these for the past two days and find it fairly annoying to have to keep changing my password. 

Contributor

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3 Messages

a year ago

I have an iPhone and it’s quite easy to
Block the number.

Clock on the message number, then info, go to the end of the info and block

Contributor

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3 Messages

a year ago

Blocking the number won't change the fact that someone is trying to hack into your account. You're just sticking your head in the sand if you do.

 

I would call ATT and disable the ability to check your SMS messages from their website because that's what the hackers are using to retrieve verification/two-factory authentication codes.

Contributor

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1 Message

a year ago

I have received 14 of these messages since Wednesday.  I have two-factor and a passcode on my account as well.  Super annoying to constantly receive these texts at all hours.

pgrey

ACE - Master

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3.5K Messages

a year ago


@frakman1 wrote:

Blocking the number won't change the fact that someone is trying to hack into your account. You're just sticking your head in the sand if you do.

 

I would call ATT and disable the ability to check your SMS messages from their website because that's what the hackers are using to retrieve verification/two-factory authentication codes.


@frakman1 

Just FYI, using the site/app to manage SMS/MMS messages has been protected by a 2-factor system, for quite some time (at least a couple of years now). 

The 2nd factor is your phone-text, so there's no easy way to circumvent it (email is not an option to finalize setup, you have to have a text-code, to do send/receive of your texts, on either).

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
pgrey

ACE - Master

 • 

3.5K Messages

a year ago


@MrsStofer wrote:

I have received 14 of these messages since Wednesday.  I have two-factor and a passcode on my account as well.  Super annoying to constantly receive these texts at all hours.


@MrsStofer 

Yeah, this is (most likely) just someone spamming your account, the same as a call(s) would be.

I agree though, they're annoying.  14 is a lot, I'd file a complaint at donotcall.gov, this often stops these, for me (at least from that number).

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I was also having the issue and it did turn out to be Mobile Security trying to log back in thanks for the info. Issue resolved!!!

Contributor

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1 Message

a year ago

This was the solution for me. Thanks @rjsevers

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