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New Member

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5 Messages

Wed, Jul 22, 2020 2:38 PM

suspicious email from AT&T

I recently got an email (stating the sender was AT&T).  It said that AT&T was upgrading their network and that my current cell phone will not be compatible with the new upgrades.  I have a feeling it's a scam but wanted to make sure.  How can I do that?

Responses

Constructive

Employee

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12.4K Messages

15 days ago

It’s not a scam. At&t is shutting down 3g so phones that aren’t volte compatible won’t work anymore 

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sandblaster

ACE - Expert

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40.2K Messages

15 days ago

Not a scam. ATT sent that email to many customers yesterday. ATT is shutting down their 3G network. If you have a phone that does not support VOLTE, you will need to upgrade but not immediately. There is plenty of time. The 3G network is not shutting down until early 2022. However, the email was sent erroneously to many customers who’s phones will work fine. What make and model phone do you have?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

15 days ago

Thank you for the info.  My phones are 4G so I'm curious why the email was sent to me- it specifically said my devices are incompatible.  Should I bring them in to an AT&T store to verify?  Thanks again. 

New Member

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5 Messages

15 days ago

my phone is an LG K8 model LM-X210ULMG

sandblaster

ACE - Expert

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40.2K Messages

15 days ago

Like I said, it appears many got the message in error. If your phones are 4G, you are probably fine. You can take them to a store if you want or just identify the make and model and whether or not it is ATT branded. We can tell you whether it needs to be upgraded or not.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

15 days ago

ok, thanks again for your help. 

GLIMMERMAN76

ACE - Expert

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20.1K Messages

15 days ago

Actually the K8 will not work after the 3g shutdown.

 

here is the list.

 

https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf

 

@sandblaster 

 

Just because the phone gets LTE does not mean it will work on VoLTE with android phones.

(edited)

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.1K Messages

15 days ago

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

15 days ago

thanks for the additional information.  I will contact AT&T to see what kind of timeline I have before I need to change phones or possibly provider.  

New Member

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3 Messages

15 days ago

My husband still uses a flip phone. He's not comfortable with technology. Are there any flip phones that will work with the upgrade? Is it true we won't have to worry until 2022?

GLIMMERMAN76

ACE - Expert

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20.1K Messages

15 days ago

Get a prepaid flipphone from target or walmart like this one https://www.target.com/p/at-38-t-prepaid-alcatel-smartflip-phone-4gb-black/-/A-76616258

 

Then you will be good to go.  In some areas it will happen before 2022

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

15 days ago

Thank you. We are afraid that's what we'll have to do, but I'm also concerned about whether AT&T will change our phone plan if we drop one of our phones.

New Member

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3 Messages

15 days ago

GLIMMERMAN76

I checked out the flip phone from the link. The description says it's a 4G and AT&T compatible. Would it work with the upgrade? Sorry for the questions, but I'm not too technologically literate.

GLIMMERMAN76

ACE - Expert

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20.1K Messages

15 days ago

Yes its HD voice compiant.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

13 days ago

My phone is 5G. Note 9. What do I do?  

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