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New Member
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5 Messages
suspicious email from AT&T
I recently got an email (stating the sender was AT&T). It said that AT&T was upgrading their network and that my current cell phone will not be compatible with the new upgrades. I have a feeling it's a scam but wanted to make sure. How can I do that?
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Constructive
Employee
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18.1K Messages
6 months ago
It’s not a scam. At&t is shutting down 3g so phones that aren’t volte compatible won’t work anymore
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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sandblaster
ACE - Expert
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46.1K Messages
6 months ago
Not a scam. ATT sent that email to many customers yesterday. ATT is shutting down their 3G network. If you have a phone that does not support VOLTE, you will need to upgrade but not immediately. There is plenty of time. The 3G network is not shutting down until early 2022. However, the email was sent erroneously to many customers who’s phones will work fine. What make and model phone do you have?
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sthoma9
New Member
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5 Messages
6 months ago
Thank you for the info. My phones are 4G so I'm curious why the email was sent to me- it specifically said my devices are incompatible. Should I bring them in to an AT&T store to verify? Thanks again.
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sthoma9
New Member
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5 Messages
6 months ago
my phone is an LG K8 model LM-X210ULMG
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sandblaster
ACE - Expert
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46.1K Messages
6 months ago
Like I said, it appears many got the message in error. If your phones are 4G, you are probably fine. You can take them to a store if you want or just identify the make and model and whether or not it is ATT branded. We can tell you whether it needs to be upgraded or not.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sthoma9
New Member
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5 Messages
6 months ago
ok, thanks again for your help.
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GLIMMERMAN76
ACE - Expert
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21K Messages
6 months ago
Actually the K8 will not work after the 3g shutdown.
here is the list.
https://www.att.com/ecms/dam/att/consumer/help/pdf/Devices-Working-on-ATT-Network.pdf
@sandblaster
Just because the phone gets LTE does not mean it will work on VoLTE with android phones.
(edited)
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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GLIMMERMAN76
ACE - Expert
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21K Messages
6 months ago
Here is another list
https://www.att.com/ecms/dam/att/consumer/help/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sthoma9
New Member
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5 Messages
6 months ago
thanks for the additional information. I will contact AT&T to see what kind of timeline I have before I need to change phones or possibly provider.
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lilio
New Member
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3 Messages
6 months ago
My husband still uses a flip phone. He's not comfortable with technology. Are there any flip phones that will work with the upgrade? Is it true we won't have to worry until 2022?
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GLIMMERMAN76
ACE - Expert
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21K Messages
6 months ago
Get a prepaid flipphone from target or walmart like this one https://www.target.com/p/at-38-t-prepaid-alcatel-smartflip-phone-4gb-black/-/A-76616258
Then you will be good to go. In some areas it will happen before 2022
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lilio
New Member
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3 Messages
6 months ago
Thank you. We are afraid that's what we'll have to do, but I'm also concerned about whether AT&T will change our phone plan if we drop one of our phones.
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lilio
New Member
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3 Messages
6 months ago
GLIMMERMAN76
I checked out the flip phone from the link. The description says it's a 4G and AT&T compatible. Would it work with the upgrade? Sorry for the questions, but I'm not too technologically literate.
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GLIMMERMAN76
ACE - Expert
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21K Messages
6 months ago
Yes its HD voice compiant.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Meredi
New Member
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3 Messages
6 months ago
My phone is 5G. Note 9. What do I do?
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