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Mentor

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38 Messages

Tuesday, August 9th, 2016 7:33 PM

Stealing, They recognize it, don't fix it and they steal some more!!!

I walk to ATT store for Christmas just browsing. Get offered a great deal. I asked 10 times for it in writing, but I was assured everybody knew of the deal and I was speaking with the manager and one of the sales men, and both sold me and assured me of the validity to the poitn that they  allowed me to record the conversation and agreed to sign my notes of what he was offereing. 

 

So I buy 2 phones, get one free, turn in our 3 used phones, join our uverse with phone bill, port  2 lines and an ipad, and I am assured that this will give me one free iphone, and $1400 in credits. 

600  for 3 phones, 200 per phone turned in according to machine that verified them, 

200 to port 2 phone lines

100 to por the ipad line

400  - for unifying with uverse bill 2 phones

100  for unifying the ipad

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1400   signed by the East Cobb Att Store 40268  Store Manager  Lelerc.

I also have it recorded on my ipad, 

because he did not have anything in writing to give me, other than to promise it was AT&T I was dealing with.  

 

All good until att gives us 1200 credit and then takes back 600!!  takes back 600 with nor expalnation whatsoever.  We find one day that we owe 400+ to At&t when we get a surprise bill.   We owe them money because they took back $600 of the promised credit.  Every person on the phone says the dumbest things- like maybe the store manager made a mistake,  or take it up with store manager, or tough at no point did we have so many promotios.  Or did you get in writing?  I DID!!!! But nobody cares.  So they finally open 2 cases and nobody ever calls me or fixes anything!!!   

So I call again and and I am offered a discount on my service since they can't help with the other, but might be able to pacify me with a discount.    I don't want it!! But they give it to me anyway, and it was not a discount,  my bill went up and they UPGRADED ME TO A HIGHER PRICE!!!!!! OUTRAGEOUS!!!!  SO I call when I find out, and they offer me another pacifying deal, they can't explain what the other agent did, but they offer me a good deal for a year since I am such a long time client with such good standing.   and I record the coversation on my idad,  and the agent notes it in the notes.  AND THE PRICE still up, not down, my bill all the same,   So I call, SHE DID NOT DO IT>  I have an upgrade in uverse I did not want, they can't seem to take that back, so I am being charged more, and the discount that she wrote in my record, and I recorde on my ipad, is now not something I can have according to new agent.  OH MY GOD!    And the girl tells me tough tough tough there is nothing ANYBODY can do about it.  She apologizes for the past because she can see the errors BUT we need to move forward, and not look back.  forgive and forget.  This is stealing!   They even admit it, but they can't fix it.   Nobody had the power to honor their deals.  They blame the other agents.  THEY ARE ALL ATT.  When I deal with ATT agent, I deal with ATT.       ENFURIATING!   HELP!!!!!!  I have it writing, you have it writing.  What else do you need?   

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now I don't even have my old phones to get out of the deal  without this costing me an arm and a leg.   

 

I'd be happy to get out all together of all service.  Give my 3 phones  and I am out since you won't honor your part.  There was no other way I would have agreed to buy the phones and sign up except for the super deal.  But it was a lie?   You lie?  You can ruin my credit if I don't pay, but what can I do to you if you steal from me?   I call but your agents have no power to even honor the deals they make with me.  Call me if you have any power to help me! 

 

Mentor

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38 Messages

8 years ago

DO you work for AT&T?     

 

Do you know that AT&T offered me a deal,  the deal the AT&T store manager said I could have.  It was a sales persons at first, but I wanted to hear it from the manager. And the manager took over and made this offer.   It was AT&T that made me an offer.  AT&T.       When I am speaking with an AT&T manager I am speaking with AT&T!   There is no other way to speak with AT&T other than to speak to a person that works for AT&T.    

 

SO AT&T made an offer.  I agreed, I turned in my old phones, cancelled my old services with other providers and NOW THEY ARE COMMITTING A CRIME!

 

Then they took it back  $600.00.  If they needed to correct the mistake it should have come from the rep that made me the offer.  Or their errors department, but I have a deal with them.  Just because they are bigger does not give them the right to back out.  

 

I DONT CARE if the manager offered me something that did not exist.  HE DID OFFER IT!  HE IS AT&T TO THE PUBLIC AND AT&T NEED TO HONOR WHAT IT OFFERS      IT SHOWS ON MY FIRST MONTH BILL and then they take 1/2 back.    

 

I know I have to pay, [Per Guidelines:  Keep it Relevant and Appropriate]. or they will ruin my credit.  SO THEY DO HAVE ME IN A BAD PLACE and NO ONE CAN EVE DISCUSS IT WITH ME>      

 

 

 

Mentor

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38 Messages

8 years ago

EVEN discuss, (i meant to say).

 

But you look like you work with AT&T because averybody else in the world agrees and understands that a deal is a deal. 

 

You sound like on of the agents that told me that she understands there has been some cheating on at&T's part, and more than once,  but we need to mover forward in life and not get stuck in the past.   Well this is not a spiritual excersice,  this is business!  and there are certain common standard rules of business that the whole world knows.

Mentor

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38 Messages

8 years ago

So who do you think made the mistake?  Me or AT&T store manager?   I have it in writing and signed by him.  And I have a recording, but never mind that.  The credit shows on my first bill.   

 

Do I have the power to put $1200 credit on my account by mistake?

 

So the mistake is theirs and they should pay for the mistake, not me.

 

 

Mentor

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38 Messages

8 years ago

If they don't want to pay for the mistake.  Then they can give me the phones I turned in and the deal is off.     If the deal is off, then give me back my phones so I can go somewhere else without having to buy more phones, or at least trade them in somewhere else.   

 

So I am giving them an out.   If this was a mistake, and you are not big enough to be accountable for your mistakes, then let me go as I came in, with 3 phones in hand.

Mentor

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38 Messages

8 years ago

But right now the only choice is to keep paying them!!!!  KEEP PAYING THEM!!!  IT WORKS FOR THEM!!!!!  They need to fix the cheating and stealing!!!   As I have been sharing this with people I hear of so many horror stories of what AT&T has done to them.  It is just more common than not.  I guess you have to have time ,to keep at it. Or you just have to surrender to a big bully that takes  your lunch money, just because they are bigger than you.  

 

 

 

 

 

 

 

Mentor

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38 Messages

8 years ago

that was not a zipcode.  It was a store number from the receipt.

ACE - Sage

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115.9K Messages

8 years ago

Employees are clearly identified.  

 

Until you you get a response why credits were taken back, I can only make guesses, so what's the point.  

 

As for "a deal is a deal". There are 2 parts to every deal.  For example:  if you turned in 3 phones for $200 credit each, and all were iCloud locked, blacklisted, or water damaged, then they were worth $0 and you were required to turn in working phones worth at least $10 for your part of the deal.

 

As I wrote, you should have received some notice, either email or on the bill why you were being charged $600.  Look at the bill or find the email.

 

Mentor

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38 Messages

8 years ago

AT&T store manager checked my phones at the store, then entered all the data into a system that then approved the phones value.  I was there when they did not approve another customer's phone.  So that would be crazy to have them determine the value of the phones after they are taken from you never to return.   Then they can say whatever they want and you can't even take the phone back.  

 

who are you then?  

What do you know then?   Why do act like you know how this goes?   I need someone that can help me!  You have not power to help me and don't even understand, you are guessing.  I appreciate your effort, but I am looking for someone that has the power to help me--- Someone that can get ahold of the facts and has power to make things right.    You are just getting in the way because i am waiting for them to reply.    And I get messages from you instead.  So kindly allow them, please.

     

 

 

 

 

Contributor

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4 Messages

8 years ago

If you have everything recorded and papers signed offering these deals then AT&T has to honor it. Have you gone back to speak to the original manager that offered you the deals? It seems they are playing the blame game and giving the runaround until you get tired of fighting and just pay. It is a lot of money you've lost and if AT&T doesn't resolve this then I would go and talk to a lawyer, they do free consultations. Save all your correspondence with AT&T including what Kevin wrote to you here.

ACE - Sage

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115.9K Messages

8 years ago

This is a Community forum, as in customer to customer.  This is not ATT direct customer support.

For that your have to deal with Kevin, who is clearly an employee.

 

All of the examples I listed could not be determined by an in store examination.

Blacklist can take weeks to catch up with a phone.  Water damage doesn't show until sealed back phones are opened.  iCloud or google lock doesn't show until someone tries to activate with a new one.  And those were only examples.  Until you get an answer, we have no idea what's going on.

 

lastly... If an employee goes rogue and makes an offer he had no right to make, he gets canned and you don't get the deal.  This is why deals and offers are published, to protect the carriers rear.

 

 

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