Stealing, They recognize it, don't fix it and they steal some more!!!
I walk to ATT store for Christmas just browsing. Get offered a great deal. I asked 10 times for it in writing, but I was assured everybody knew of the deal and I was speaking with the manager and one of the sales men, and both sold me and assured me of the validity to the poitn that they allowed me to record the conversation and agreed to sign my notes of what he was offereing.
So I buy 2 phones, get one free, turn in our 3 used phones, join our uverse with phone bill, port 2 lines and an ipad, and I am assured that this will give me one free iphone, and $1400 in credits.
600 for 3 phones, 200 per phone turned in according to machine that verified them,
200 to port 2 phone lines
100 to por the ipad line
400 - for unifying with uverse bill 2 phones
100 for unifying the ipad
1400 signed by the East Cobb Att Store 40268 Store Manager Lelerc.
I also have it recorded on my ipad,
because he did not have anything in writing to give me, other than to promise it was AT&T I was dealing with.
All good until att gives us 1200 credit and then takes back 600!! takes back 600 with nor expalnation whatsoever. We find one day that we owe 400+ to At&t when we get a surprise bill. We owe them money because they took back $600 of the promised credit. Every person on the phone says the dumbest things- like maybe the store manager made a mistake, or take it up with store manager, or tough at no point did we have so many promotios. Or did you get in writing? I DID!!!! But nobody cares. So they finally open 2 cases and nobody ever calls me or fixes anything!!!
So I call again and and I am offered a discount on my service since they can't help with the other, but might be able to pacify me with a discount. I don't want it!! But they give it to me anyway, and it was not a discount, my bill went up and they UPGRADED ME TO A HIGHER PRICE!!!!!! OUTRAGEOUS!!!! SO I call when I find out, and they offer me another pacifying deal, they can't explain what the other agent did, but they offer me a good deal for a year since I am such a long time client with such good standing. and I record the coversation on my idad, and the agent notes it in the notes. AND THE PRICE still up, not down, my bill all the same, So I call, SHE DID NOT DO IT> I have an upgrade in uverse I did not want, they can't seem to take that back, so I am being charged more, and the discount that she wrote in my record, and I recorde on my ipad, is now not something I can have according to new agent. OH MY GOD! And the girl tells me tough tough tough there is nothing ANYBODY can do about it. She apologizes for the past because she can see the errors BUT we need to move forward, and not look back. forgive and forget. This is stealing! They even admit it, but they can't fix it. Nobody had the power to honor their deals. They blame the other agents. THEY ARE ALL ATT. When I deal with ATT agent, I deal with ATT. ENFURIATING! HELP!!!!!! I have it writing, you have it writing. What else do you need?
now I don't even have my old phones to get out of the deal without this costing me an arm and a leg.
I'd be happy to get out all together of all service. Give my 3 phones and I am out since you won't honor your part. There was no other way I would have agreed to buy the phones and sign up except for the super deal. But it was a lie? You lie? You can ruin my credit if I don't pay, but what can I do to you if you steal from me? I call but your agents have no power to even honor the deals they make with me. Call me if you have any power to help me!