Help for account, billing & more
M

New Member

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3 Messages

Thu, Apr 15, 2021 8:51 PM

"Sorry we could not process your request at this time. Please try again later." Alert when trying to create a User ID.

I am trying to create a User ID so I can log into my account, I have the account number and zip code, but when I try to create the ID, I get this message.

ATTHelp

Community Support

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180.3K Messages

9 m ago

Good morning @Matyd143,

 

Thanks for reaching out to us.

 

It would be a pleasure to assist you in accessing your MyATT account. 

 

We recommend uninstalling/reinstalling your MyATT App, and clearing all cache and cookies on your device. You will also need to clear any Apps running in the background as they may interfere. If this does not resolve your issue, our next step will be to troubleshoot using our easy step-by-step guide.

 

We would also like to know if you have this same issue when accessing your account online via internet browser. 

 

If you proceed to have issues after completing the provided steps, please let us know so we can continue to investigate.

 

Thank you for being a part of our AT&T family. We look forward to hearing from you soon.

 

- Amber AT&T Community Specialist 

New Member

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3 Messages

9 m ago

@ATTHelp

I tried clearing cookies and all cache from the browser, as well as trying all the browsers i have on my laptop to create the User ID, i still get the same message.

To go into more detail, On Wednesday the 14th, i purchased an IPhone 12. I never made an account, I just purchased the phone as well as a plan. Then, i decided i wanted to cancel the order. I looked up the order using the order number and it told me i had to log in to my account to cancel the order. So, im assuming that an account was automatically created when i purchased the phone. I called customer service and got the account number from them. However, when i type it in along with my 5-digit zip code, it gives me the error.

Thanks for the help,

Matthew

ATTHelp

Community Support

 • 

180.3K Messages

9 m ago

Thank you for reaching back out to us @Matyd143 !

 

 

We appreciate the response and want to assist you as much as we can. For the account sign in error that you are receiving, for further assistance verifying your identity and cancelling your order. We recommend visiting a local AT&T Store Near You.

 

Once there, you should be able to speak with a representative who can help look up your recent order and cancel it for you. As well, as restore your myAT&T account information, by bringing the proper identification.

 

We appreciate you for being apart of the AT&T family. We hope this information helps!

 

 

Ty, AT&T Community Specialist

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