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New Member

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2 Messages

Mon, Jul 19, 2021 3:53 PM

Smart watch order debacle

I am livid.  I purchased 2 Apple watches on Saturday using the bogo deal in installments.  I found out that one was backordered so I contacted customer service and he advised me to cancel the one watch and he would reorder a different one .  Once they attempted to reorder it errored that because they ran the credit multiple times I would now have to pay full price ($500).  This is crazy to me that they cannot override that considering the first order was perfectly fine until they advised me to cancel it.  I have talked to 4 different reps including a manager and they cannot fix it.  Any advice?

Juniper

ACE - Expert

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30.5K Messages

1 year ago

Since multiple agents, including a manager/supervisor, have tried then I would file a BBB/FCC complaint. That gets sent to the corporate level. That would be the step to take at this point.

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