SIM is PUK code locked

Let's confirm the steps necessary for unlocking your SIM with a PIN Unlock Key (PUK), dr1015!

How to unlock a SIM with a PIN Unlock Key (PUK):

1. Go to your account overview within myAT&T and open the My Wireless section
2. Scroll to My devices & add-ons and choose the device that needs a PUK code
3. Select Manage my device.
4. Under See device options, select Get your PIN unlock key (PUK).

We'd like to ask for a few more details to help you find your PUK code:

• What specific error messages are receiving? This description will help bring us a step closer to understanding why you can find the PUK.
• Are you using the myAT&T app or a web browser? How you're trying to access the webpage may be the reason for the error. Try using both methods. Don't forget to clear cache & cookies when using different browsers.
• Have you tried reaching out to the manufacturer of your device for additional support as they have tools available to further assist?

Please return and share the requested information in your reply.

We look forward to your response!

Jonye, AT&T Community Specialist

@ATTHelp 

Your canned response does not work. The website must have been changed since these steps worked.

What @kdfederer said. I've seen those steps, never worked for me. I took it to an AT&T store, first guy screwed us over and said we needed the new iPhone 13. Second store, the guy told me to call in, which I did. Hour long phone call and 6 different reps, but it worked. So many problems that switching to Verizon might be the best.

Hey @dr1015. Thank you for your feedback!

We are happy to hear that you were able to get this resolved. 

Thank you for reaching out to AT&T Community Forums.

Clarissa, AT&T Community Specialist