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Tulips55963's profile

Contributor

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3 Messages

Wednesday, July 19th, 2017 11:18 PM

set up payment arrangement not recorded on ATT side

I called Att 611 line set up payment arrangement on July 10th about 14:48 hrs central time.  I went thru the automated prompts along with date and telling me cc # and a text will be sent to my cell phone. I accepted terms and it said a text message will be sent .  

now I have 3 phones and they send it to the one I do not have.  

 

I am wondering if anyone here had a same problem on this date around this same time.   ATT claims there is no record of me calling or arrangement on ATT side.  but I worked in tech support at a call center, I am not trying to pull anything over on anyone.  I know I did everything right and the error is on their side.   If anyone on this date around this time have the same issue let me know.    

 

  *  called 611 made arrangement 

 *  no text sent to my other phone, which i just found out today.

 * would like to know if anyone has the same issue. 

  * spoke to Att for about 50 minutes today.

  * my call log shows I spent about 4 minutes on the 10th with ATT setting up the arrangement.

 

 

ACE - Sage

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116K Messages

7 years ago

And you didn't make an effort to get verification a text was sent?   Like calling or texting the other phone.

 

Contributor

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3 Messages

7 years ago

In the past I did the same thing, no Problem with doing this before.   I am looking to see if anyone else has this issue.  I did everything the prompts asked me to do.     or why it was not done. 

Contributor

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3 Messages

7 years ago

Paid the bill, was told I would get a text.    NO text on any phone.   so its not on my side.  There is an issue on ATT side. 

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