Service Discount - Deceiving Applications
I've always enjoyed my service with AT&T and think they treat their customers well. I recently started a new job a few months ago, and found out they had a cell phone discount available.
Turns out I can get a 13% discount on my phone service.
My normal bill is $105.54 per month. So, logically I assumed I should take amount and multiply it by .87 (taking off 13% of my bill) which would bring my bill to around $92.00. After a month passed, it showed a discount had been applied, but to my dismay there was only a $5.20 discount. Which is definitly not 13% of that number.
So I called AT&T and they said that it only applies to the "Data" Portion of my plan which is $40.00 a month and to nothing else, and that it has always been this way. I chose not to argue and instead take this here.
In what realm does it make any sense to only apply a "Service Discount" to only the Data portion of someone's plan? If I got a regular employee discount at a resteraunt for 13%, they wouldn't take my bill and say, "Okay now, this discount only applies to the chicken sandwich, your fries and drink are still being billed like normal." I would just get a 13% discount over all the food I bought.
I can say as a customer, I feel pretty upset about how very stingy it appears AT&T is being on this. If there's a way to get my plan to apply the discount over the whole plan (like it should) I would appreciate that.
My bill is divided up into "Monthly Charges - Jul 10 thru Aug 09", and "Other Charges and Credits". Since my "Other Charges and Credits" is mostly taxes, I could even see them only applying it the "Monthly Charges" Tab... but just to the Data? No, that's just trying to see how little you can get away with having to discount the plan.